Patient Relations Liaison
2 weeks ago
Under minimal supervision, provides the organization with expertise in conflict management and resolution.
Coordinates patient and family problem resolution by practicing superior active listening to ascertain core issues of dissatisfaction, effectively communicating key areas requiring follow up to appropriate parties within the organization, monitoring status of resolution, providing consultations for effective resolution strategies and facilitating dialogue between patients and families and clinical personnel.
Demonstrates exemplary independent judgment, critical thinking skills and knowledge of de-escalation techniques. Maintains professional demeanor at all times in highly volatile situations. Responsible for accurately documenting patient issues in a timely manner.Carefully monitors status of review and resolution of all stated concerns and ensures full compliance with all federal and state regulations related to the patient complaint and grievance process.
Identifies trends in concerns and notifies appropriate parties when patterns develop. Works collaboratively with multiple departments within organization requiring ability to establish and maintain strong relationships with multidisciplinary team.Writes appropriate correspondence and serves as consultant for letter development in accord with federal statutes, appropriate risk management consideration and facilitation of closure of issues.
Identifies situations which require additional interventions from Risk Management or other members of the Tampa General Hospital management team. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital.- Bachelor's Degree in Social Work, Psychology, Communications, Health Care Management or a related field.
- Minimum of two years of healthcare experience in a service position.
- Superior written and verbal communication skills.
- Superior critical thinking and crisis management skills.
- Experience with database entry.
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Sr. Medical Science Liaison
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Health Plan Liaison
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Health Plan Liaison
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Medical Science Liaison, gMG-Rare Disease
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Patient Access Specialist
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Donor Relations and Annual Giving Coordinator
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Regional Director of Patient Experience
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Tampa, Florida, United States PIH Health Full timeADVANCED SURGERY CENTER OF TAMPA,is seeking a motivated PreOP PACU Registered Nurse to join our team.Advanced Surgery Center of Tampais a fast paced ASC environment committed to producing the highest quality work and experience forpatients and their families.JOB SUMMARYThe RN Pre-op/PACU is a Registered Nurse that provides quality patient care using the...
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Clinic Director
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administrative/medical assistant float
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Nurse Educator Undergrad Faculty
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Social Worker
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Social Worker LCSW
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Clinician - Muma Children's Hospital
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