Patient Collections Specialist

7 days ago

Tampa, Florida, United States United Vein & Vascular Centers Full time

Overview:

United Vein & Vascular Centers is a life-changing healthcare innovator that is rapidly expanding access to state-of-the-art, minimally invasive vein and vascular care as we grow our footprint across the country. The unparalleled outcomes we achieve are made possible by dynamic team members like YOU working alongside our exceptional team of skilled physicians and passionate staff. Join us on our journey to transform lives as we raise the bar for patient service and outcomes Explore exciting career opportunities with United Vein & Vascular Centers and unlock your potential

We offer a supportive culture that is driven by deep commitment to the success of our patients and our teams. We invest in YOU and are dedicated to creating individualized opportunities for career advancement. In addition, we invest in our employees by offering:

  • Competitive compensation package
  • Outstanding work life balance
  • Health, vision, and dental benefits
  • 401K plan match
  • Life insurance (100% company paid)
  • PTO and paid holidays
  • We invest substantial energy and resources in building a highly-engaged culture where your voice is heard, you are connected to a community of professionals who share your values, and you can thrive.
Responsibilities:

The Patient Collections Specialist is the primary source for managing patients delinquent accounts including sending patients to collections. This position will hold the responsibility of arranging repayment agreements with the patient and assisting in other parts of the billing office as needed.

  • Contact patients regarding outstanding co-payments, deductibles, coinsurances, etc.
  • Monthly submission of statements and collection letters.
  • Review and effectively communicate EOBs and denials to patients.
  • Process patient payments and or refund requests.
  • Use eligibility tools to check eligibility and explain benefits to patients.
  • Handles multi-line calls from patients with questions related to statements received.
  • Research & resolve outstanding claim issues as needed.
  • Capable of checking benefits through Availity, Navinet, and other payer website / portals.
  • Uses the organizations EMR system proficiently. E-Clinical Works experience preferred.
  • Demonstrate and promote a work culture committed to UVVCs Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.
  • Demonstrate behaviors that are consistent with UVVCs Standards of Conduct as outlined in our Employee Handbook.
  • Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
  • Other duties as assigned.
Qualifications:
  • 2+ years experience in Collections within a healthcare setting.
  • Excellent communication skills, both verbal and written.
  • Ability to navigate and understand electronic medical record (EMR) system.
  • Must be proficient with MS Office, specifically Excel.
  • Experience reviewing and understanding Explanation of Benefits (EOB).
  • Experience using collection agency portals.

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