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Operations Analyst

3 months ago

Lansing, Michigan, United States Franklin Energy Full time
Position at Franklin Energy Description: We are looking for someone to join our team at Franklin Energy to help us provide a wide range of energy-saving and renewable energy solutions to our utility clients. As a Program Operations Specialist, you will play a key role in identifying and delivering operational improvements, focusing on tools, process changes, and enhancements. You will work on project management deliverables to ensure timely improvements that meet critical deadlines, both independently and in response to client and program manager needs. Essential Duties and Responsibilities:
  • Program Tool Development
    • Enhance reporting and tracking tools for program operations
    • Create client deliverables
    • Manage project timelines
    • Identify automation opportunities
  • Change Management and Support
    • Deliver process, technology, and tool enhancements
    • Plan necessary training and process changes
    • Support the roll out of new tools and features
    • Focus on continuous improvement
  • Program Reporting
    • Manage program reporting needs
    • Train staff on reporting capabilities
Position Requirements: Education and Experience
  • High School diploma or equivalent
  • 1-2 years of customer service/sales/office experience
  • 2 years of report design and development
  • 1-2 years in client-facing project management
Skills, Knowledge and Abilities
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment
  • Detail-oriented and organized
  • Proficient in Microsoft Office
  • Data entry skills
  • Effective communication skills
  • Problem-solving abilities
Licenses & Certifications
  • Valid driver's license
Travel Requirements:
  • Travel less than 10% of the time
Pay Range: $21.00-$25.00 per hour Physical Demands and Work Environment:
  • Required to sit, stand, walk, talk, hear, and handle tools
  • Frequently required to kneel, crouch, and/or crawl
  • Ability to lift up to 50 pounds
  • Noise level: moderate to loud
  • May be exposed to various conditions
Note: Reasonable accommodations may be made for individuals with disabilities. An Equal Opportunity Employer About Franklin Energy: At Franklin Energy, we prioritize safety and security by implementing dash cams in our leased vehicles. This is to ensure the well-being of our employees and protect our property. Dash cams are used for safety, prevention of criminal offenses, defense of legal claims, and driver training. We are committed to creating a safe working environment for all our employees.