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General Manager
3 months ago
Job Overview:
The General Manager manages all aspects of the community association, acting as an advisor to the Board of Directors, homeowners and vendors. Independent judgment and discretion is consistently used when advising directors, instructing vendors, and verifying work completed. A General Manager acts under supervision of the Senior Vice President and Association Board of Directors and has unique training specific to the community association industry. This role will involve utilizing the resources within different departments throughout the company, as well as conducting business and completing projects, on behalf of the Board of Directors and/or Association Committees. This position is sited in an on-site office at Baker Ranch with two supporting associates.
Compensation: $115K - $120K
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities:
Financial
Legal/Compliance
Ensure all civil code and legal document requirements are met, and association remains in compliance.Manage association insurance coverage and needs ensuring adequate and consistent coverage.Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.Educate board members on changes to legislation that impact their association.Responsible for all aspects of the annual meeting/election process.Track and ensure requirements are met for processing CA Secretary of State Filings.Communication
Act as an interface between the Board of Directors and the community.Coordinate, attend, and have oversight of all client and board meetings. Create agendas, board packets, and other correspondence, for board and committee meetings in accordance with company procedures. Responsible for all board meeting follow-up, minutes, and correspondence.Receive & review client communication. Manage all deadlines and update in FSR Connect Database.Manage and oversee vendor relations. Manage RFP process, create and analyze comparison spreadsheets, and provide recommendations as appropriate to the Board of Directors.Provide content for community website and newsletter as directed by the Board.Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.Responsible for the quality of the work product presented to the client, regardless of whether it's produced by another department or Associate.Conduct all walkthroughs (Landscape, Violation, Architectural Review, Work Order verification) and complete appropriate follow-up tasks.Culture/Other
Foster team building among all FirstService Residential Associates and Departments. Effectively use company tools and resources, including Assistant Community Manager and Community Design and Review Representative, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manner.Consult and use industry expertise in to provide recommendations to the Board of Directors, for the betterment of the community. Attend and exhibit leadership at industry functions.Must have reliable transportation, driver's license and be able to drive to association clients, potential clients, and other meetings as necessary.Adhere to, and exemplify the company's core values, and Global Service Standards.Other duties as assigned.Skills & Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Excellent customer service and relationship-building background/skills.Demonstrate effective communication skills consisting of oral, written, and listening skills with the ability to draft, coordinate, and make presentations in a board meeting setting and a large audience.Collaborative decision-making and problem-solving skills.Ability to read and understand financial statements, and budgets, and the ability to explain concepts to a larger audience, particularly the Board of Directors.CMCA required and maintained throughout the course of employment.Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively, efficiently, and independently.Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.Set and communicate deadlines and follow through on tasks for homeowners, committees, and the Board of Directors.Must be able to work independently and in a team environment.Must be able to attend and actively participate in night meetings as required.Occasionally weekend work may be required.Intermediate knowledge of Microsoft Applications, especially Word, Outlook, and Excel.Education & Experience:
Four-year college degree preferred, or comparable business experienceDirect Experience as a General ManagerCMCA, certification required
Physical Requirements & Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift 25 lbs.Must be able to sit for extended periods.Must have finger dexterity for typing/using a keyboard.Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and our clients. Valid California Driver's License and State mandated vehicle insurance, and registration.Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance.Ability to work late into evenings as required for board meeting attendance.Supervisory Responsibilities:
Provide oversight and leadership of the Baker Ranch Team ensuring associate engagement and connectivity to FirstService Residential core values and culture. Develop and foster an inclusive culture and set expectations for a high-performing team with service excellence talents. Ensure associates have thorough training for their roles and ongoing career development opportunities. Provide direct feedback and celebrate wins. Through ongoing analysis determine outsourcing to accomplish tasks/programs in lieu of maintaining day-to-day staff.Review organization structure, job descriptions, and functions on an annual basis. Provide recommendations to the Board as to any potential changes.Schedule and attend staff "touch base" and staff function meetings.Team building and development.Tools & Equipment Used:
Valid California Driver's License and State mandated vehicle insurance, and registrationGeneral office equipmentTravel:
Limited if needed
What We Offer:
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
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