Patient Coordinator I
1 week ago
Description
The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity.
Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.
Responsibilities
- Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
- Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.
- Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.
- Process/update HIPAArelated paperwork and other institutional forms as necessary.
- Collect or retrieve referrals or insurance authorizations as required.
- Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
- Ensures that patient has paid copay or collects copay under direction of billing staff, providing patient with receipt following established cashcontrol processes.
- May schedule patient for followup appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
- May perform simple charge entry tasks
or enter payments collected from patients and prepare Cashiers deposit
_Note:
duties are mutually exclusive and may not be performed by the same employee._
- Performs in a call center capacity (Faculty Practice Associates)
- Answer phones for practice and schedule appointments
- Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
- May initiate reminder phones calls for next day appointments.
- Performs other related duties
Qualifications
- High School graduate/GED.
- 1 year physician practice experience
- Must have a minimum of one week training onsite which will be provided by practice.
- Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.
- IDX or other practice management system experience preferred
Employer Description
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care.
When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together.
We invite you to participate actively as a part of the Mount Sinai Health System team by:- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing sidebyside in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of antiracist behaviors among and between departments and coworkers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.
We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients.
We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.
Explore more about this opportunity and how you can help us write a new chapter in our history"About the Mount Sinai Health System:
The Mount Sinai Health System is an equal opportunity employer.
We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.
We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve.
Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.
"EOE Minorities/Women/Disabled/Veterans
Compensation
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements.
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