Vendor Managed Inventory Site Leader

2 weeks ago


Niles, Ohio, United States Famous Supply Full time


Famous Supply is looking for a Customer Service Manager at our Niles, OH location (MUST BE ABLE TO TRAIN AT OUR YOUNGSTOWN, OH LOCATION). The CSM is responsible for ensuring an excellent customer experience for our contractors.

Main Responsibilities:

  • Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
  • Leverage the functionalities of the company's ERP system to manage inventory data, process orders, and generate reports.
  • Use RF scanners for tasks like order picking, parts put away, and inventory tracking.
  • Use material handling equipment and/or ladders to pull customer parts orders.
  • Oversee branch associates' work and ensure proper training.
  • Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues raised by customers.
  • Become familiar with HVAC and plumbing parts to enhance product knowledge and customer service capabilities.
  • Attention to detail for accurate warehouse tasks completion.

Required Experience and Skills:
Customer Service Experience, Warehouse Experience, Ability to lift 50 lbs, Ability to stand for an 8-hour day, Ability to work in a fast-paced environment.

Preferred Experience and Skills:
Distribution/wholesale experience, HVAC/Plumbing/Building Products knowledge, Forklift experience, Experience using RF Scanners.

Famous Supply offers:

  • Health, Vision, and Dental Insurance
  • Paid Time Off
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Bonus Opportunity
  • Strong Culture based on 40 Fundamentals
  • Health and Wellness Coaching
  • Fitness Reimbursement Program
  • Associate Referral Bonus Program
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities

About Famous Supply:
Famous Supply is a wholesale distributor dedicated to serving contractors, builders, and remodelers in various segments. Since 1933, Famous has been a family-owned business that values its associates like family. The company's 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement.

  • We aim to create a diverse work culture and welcome applicants from all backgrounds to ensure the best talent joins our team.

Applicants must be authorized to work in the United States.



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