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Inside Sales Associate

3 months ago

San Antonio, Texas, United States Grainger Businesses Full time

Work Location Type: 3846 Medical Drive, San Antonio, TX

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-CertifiedTM company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:

As an Inside Sales Associate, you'll participate in a 4-week paid training program, where you will learn essential selling skills, designed to set you up for success. Upon graduation from our Academy training program, you may begin our hybrid work schedule, permitting two remote workdays per week, and you will be presented your own book of business, consisting of 100 or more mid-size customer accounts, all associated with 1-2 specific industries. This will allow you to build a knowledge base on the products, services and solutions commonly purchased by companies in your assigned industries. Led by a Manager of Inside Sales and expected to report to and meet performance expectations for daily outbound calls and monthly sales goals.

You will work in a team-oriented call-center environment, to establish, cultivate and build relationships with Grainger customers. Your focus will be to grow revenue on a book of business through strategic sales opportunities using Grainger's essential selling skills, exceptional services, vast product line, and valuable technology tools. The more sales growth, the more earning potential as this role has uncapped commissions The Grainger sales teams pride themselves on representing Grainger's principles, and sharing best practices through collaborate and frequent sales contests, team huddles, and regular coaching sessions.

You Will:

  • Achieve your sales goal by maximizing customer time and your own.
  • Manage a book of business and build customer relationships to better understand their needs. and remain responsive to changing customer goals.
  • Source and prioritize new sales opportunities through outbound phone calls and email.
  • Adapt your communication approach by customer to best find solutions and solve their challenges.
  • Meet monthly performance metrics and demonstrate perseverance to overcome customer concerns and close sales opportunities.

You Have:

  • High school diploma or equivalent (college degree preferred)
  • Comfort spending 50% or more of the day working with customers over the phone.
  • Experience with a customer relationship management software, such as Salesforce, is a plus.

Pay and Commission:

  • The target, average annual earnings (base pay + commission) for new ISAs is $53,000 assuming a 40-hour work and targeted annual commissions.
  • Hourly rate, plus targeted commission, our Guaranteed Incentive Earnings program, and uncapped commission.
  • Commissions are uncapped; total earnings may be higher or lower due to performance-based commission structure. Commission plans are subject to change.

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health, and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

  • Benefits starting on day one, including medical, dental vision and life insurance.
  • 6% 401(k) company contribution each pay period with no personal contribution required.
  • Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more.
  • Hybrid work schedule after completion of paid training program, permitting remote workdays on Monday and Friday.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.