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Loss Prevention Officer

3 months ago

Austin, Texas, United States Omni Hotels Full time

Location:

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spas associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description:

Omni Hotels & Resorts is seeking Loss Prevention Officer for the beautiful new Barton Creek Resort & Spa

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023

Responsibilities:
  • Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
  • Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
  • Initiate and follow-up with all investigations of crimes committed against property and persons.
  • Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
  • Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
  • Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
  • Monitor/distribute visitor and vender access to the property by distributing visitor badges.
  • Perform frequent bag checks for associates leaving the property.
  • Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
  • Maintain confidentiality when dealing with sensitive guest or associate issues.
  • Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
  • Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Qualifications:
  • Must be able to stand and walk for up to 4 hours per shift.
  • Must be able to communicate effectively by telephone, email, radio and reporting.
  • Must have basic computer knowledge.
  • Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
  • First Aid/CPR Certification is preferred.
  • Must be able to remain clam and professional during stressful situations.
  • Must be able to work a flexible schedule including overnight shifts, weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to