Front Desk/Part-time Receptionist

2 weeks ago


Holyoke, Massachusetts, United States Mount Holyoke College Full time

Job ID:

R

Position Title:

Front Desk/Part-time Receptionist

Job Type:

Student - Service Work-Study Optional

Employer:

Willits-Hallowell Center & Event Services - SW

Date Posted:

Job Description:


Responsible for all related daily front desk functions ensuring guests needs are met and they have a pleasant experience staying on campus.

This position reports directly to the Front Desk Supervisor. In addition, reports to the Director,
Assistant Directors and Catering Manager.

Typical Duties Include:

  • Responsibilities include, but are not limited to:
  • Opening and closing shifts, including the opening and closing of the building and respective paperwork and report distribution as each shift requires.
  • Answering the telephone and emails
  • Reserving and cancelling guest reservations, including input of data accurately, for overnight guest rooms and generating confirmation letters. Requires confidential use of credit card numbers.
  • Checking guests in and out of guest rooms
  • Assisting all of the Center's guests navigating campus and other guest questions and needs
  • Responsible for cash and credit card charges as needed
  • Opening Shift will be responsible for maintaining continental breakfast on site for overnight guests
  • Filing as needed
  • Campus room reservation approval using EMS WebApp
  • Project work and other administrative duties as assigned
Job Requirements:

  • Must have good communication skills, both written and orally, with a sound understanding of the English language.
  • Must have general knowledge of hotel operations and cash and credit card handling.
  • Must be able to work independently.
  • Must be able to multitask and work in a distracting environment.
  • Willingness to participate in additional training as needed, including but not limited to TIPS certification and ServSafe class to obtain Food Protection Manager Certification.

Customer Service:
Maintains an extraordinarily positive attitude in dealing with students and the public.

  • Must be cooperative and willing to work with others.
  • Must be able to give direction and instruct others.
  • Must be neat in appearance and work habits, and must comply with safety and sanitation regulations as prescribed by law.
  • Must comply with proper dress code as designated by the Department.
Skills and Qualifications:

Available Openings:

0

Contact Name:

Shalysa Haroun

Scheduled Weekly Hours:

37.5

Hourly Rate:

15.30 USD Hourly

Start Date:

05/01/2024

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