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Order Management Representative

3 months ago

Cleveland, Tennessee, United States CARROLL PRINTING COMPANY, INC. Full time

Order Management Representative

Full Time

Posted 05/16/2024

Position Summary:

This person acts as the clients' primary point of contact at Carroll Printing Company. Greeting customers both on the phone and in the lobby, the order management representative is a product specialist able to help customers select the best products for their purposes. The order management representative is responsible for inputting a high volume of orders into our software, providing updates to clients as necessary and managing the email inbox.

This full time position does qualify for benefits, such as 12 paid days off per year, available health, dental, and vision insurance plans, as well as paid major holidays.

Responsibilities:

  • Coordinate with Production Manager, Designers and Team Lead for scheduling, material availability and creative possibilities
  • Develop and maintain positive relationships with clients, community and team members
  • Coordinate answers and respond to internal and external inquiries
  • Manage the communication process from initial client communication to pick-up and invoicing, including order entry
  • Confirm accuracy of information of pricing, products, order entry and customer expectations
  • Ensure timely resolution of customer concerns or order issues
  • Back-up and support team members during heavy volume times, production-only days and absences
  • Encourage and support other team members, be willing to mentor new employees and be willing to work well in a team environment
  • Continuously learn product knowledge and company capabilities

Requirements:

  • High school diploma required
  • Minimum of one year of experience in order management, customer service or related
  • Strong computer, communication and analytical skills
  • Familiarity and ability to utilize both Windows and Mac/iOS platforms
  • Ability to prioritize tasks in a high volume and dynamic environment with attention to quality, accuracy and detail
  • Excellence in customer service with a positive attitude
  • Problem solving skills
  • Efficiency and ability to work quickly
  • Ability to communicate clearly and collaborate with others
  • Continuous learning mindset

Required of all of our employees, put simply: honesty, integrity, be here when you should be here, do what you should do (and do it well).

About Us:

Beginning in 1958, Carroll Printing Company (CPC) has become known for quality, creativity and relationships. Still a locally-owned business today, CPC is thriving, growing and looking for new team members to join our team A high-volume printing production company, the company culture is best described as goal-oriented, collaborative, encouraging, determined, creative and supportive.

At Carroll Printing Company, #WePrintAllTheThings. Yes, we print: t-shirts, hats, blankets, mugs, pens, yard signs, banners, posters, flyers, brochures, stickers, books, business cards, window clings, and more items than we can list. Our in-house graphic designers are some of the best in the business and make dreams come true. We do all we can to make customers happy and to produce quickly, efficiently and as error-free as possible.