Director NextGen Career Pathways and Community Engagement

2 weeks ago


New York County New York, United States ServiceNow Full time
Job Description

We are seeking a dynamic and results-driven Director of Career Pathways, NextGen at ServiceNow. In this role, you will be responsible for engaging internally to promote hiring from our NextGen talent pool.

You will be responsible for establishing and managing apprenticeships, internships, and on-the-job training opportunities for early-in-career, underrepresented individuals graduating from NextGen into roles across ServiceNow.

This role plays a crucial part in developing a diverse and skilled workforce by providing opportunities for individuals to gain hands-on experience, technical instruction, and ServiceNow industry certifications.


Responsibilities:

  • Develop and implement on-the-job training programs in collaboration with internal stakeholders and external partners.
  • Working in partnership with our government strategist, Identify and establish partnerships with government entities supporting community-based organizations, and industry associations to recruit and support underrepresented individuals into apprenticeship programs at ServiceNow.
  • Coordinate the recruitment, selection, and onboarding process for NextGen apprentices and interns.
  • Collaborate with hiring managers to identify suitable on-the-job training opportunities for individuals transitioning from NextGen training.
  • Provide guidance and support to apprentices and interns throughout their training period, ensuring students receive the necessary technical instruction and mentorship needed to be successful on the job.
  • Monitor the progress and performance of apprentices and interns, conducting regular evaluations and assessments of both hiring manager and candidate.
  • Collaborate with HR, legal and NextGen partnership teams to ensure compliance with relevant labor laws, regulations, and apprenticeship/internship standards.
  • Stay updated on industry trends, best practices, and government initiatives related to apprenticeships and training programs.
  • Maintain accurate records and documentation related to apprenticeship programs, including training hours, certifications, and qualifications.
  • Monitor and report program status.


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