Branch Manager, ILS
2 weeks ago
We're committed to bringing passion and customer focus to the business.
Imperative Logistics LLC
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Imperative Logistics LLC
SUMMARY
The Branch Manager is responsible for overall leadership of their branch including quality customer service provided by staff including timely and thorough responses to service and pricing requests as well as resolution of customer related issues.
This individual will support the branch with operations management, oversight and administrativeresponsibilities
.
ESSENTIAL
JOB FUNCTIONS
Responsible for the branch's overall success including Profit and Loss statement, Key Performance Indicators and contributing to the formulation and administration of company policies, budgets and development of long-term strategies, goals, and objectives.
Lead the Branch by coaching and mentoring staff to drive overall corporate goals, outstanding customer service and grow the team professionally.
Ensure compliant practices for staff with all governmental agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
Ensure timely servicing of export/import files including logging, file setup, communications, rating and billing by staff.
Ensure employees have the necessary tools/resources to achieve assigned tasks in a quality/efficient manner.
Interview, assist in hiring, training, merit recognition and performance management of team
Develop and maintain quality vendor and customer relationships.
Oversee all local accounting operations including but not limited to checks, daily statement payments, accounts payable invoice coding and interface with corporate accounting department as necessary.
Continuously search for ways to improve operational processes, define structure, and increase productivity.
Responsible for maintaining and organic growth of the customer relationship, frequently interacts with customers to ensure satisfaction of customer requirements and requests.
Completes other duties and tasks as assigned.
QUALIFICATIONS AND EDUCATION
REQUIREMENTS
7+ years
of international, logistics
experience including import and export operations
5+ years managing a team
Competent in Excel and Microsoft Suite.
Showcase exceptional leadership skills to encourage and guide team.
Excellent communication skill and relating with both team members and customers.
Proficient in CargoWise operating system
Experience with CBP (U.S. Customs and Border Protection) operations, preferred.
PHYSICAL
REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usAbout Us
Imperative Logistics Group is a diversified supply chain management company, comprised of a unique portfolio of complementary, premium logistics services focused on Mission Critical Domestic, Fine Arts, and Global Freight Forwarding.
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