See more Collapse

Concierge/Performance Associate

2 months ago

Juneau, Alaska, United States Sedgwick Full time
Location field must contain 'city, state' or a zip code to perform a radius search (e.g.,

Denver, CO

or

City and state must be separated by a comma followed by a space (e.g.,

Houston, TX )
Sedgwick

Concierge/Performance Associate

in

Juneau ,

Alaska


Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.

A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here.

Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Most Loved Workplace
Concierge/Performance Associate

PRIMARY PURPOSE:


To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Receives, reviews and dispatches new jobs to contractors based on job type and location.
  • Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
  • Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
  • Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels.
  • Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred.
Skills & Knowledge

  • Excellent oral and written communication skills
  • Good problem resolution skills
  • Good judgment and sound decision making skills
  • Ability to build a consensus among various parties
  • Strong relationship building skills
  • Excellent organizational skills, accuracy, and attention to detail
  • Initiative and ability to multi-task
  • Above average speed and accuracy key stroke skills
  • High level of professionalism
  • Ability to work under pressure in a fast paced environment and maintain a positive demeanor
  • Ability to work independently or in a team environment
  • Ability to meet or exceed Performance Competencies
  • Bi-lingual English/Spanish a plus.

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:
Computer keyboarding, travel as required

Auditory/Visual:
Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings.

Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location.

For the jurisdiction noted in this job posting only, the range of starting pay for this role is $15-$16/hr

. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

You may be just the right candidate for this or other roles.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions.

Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions.

Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts.

Watch this video to learn more about us. )

#J-18808-Ljbffr

We have other current jobs related to this field that you can find below

  • Slotting Coordinator

    6 days ago

    Juneau, Alaska, United States Sysco Full time

    Company: US0048 Sysco Charlotte, LLCZip Code:28027Minimum Level of Education:High School or EquivalentMinimum Years of Experience:3 YearsEmployment Type:Full TimeTravel Percentage: 0COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may...

  • Housing Management Assistant, GS-1173-07

    6 days ago

    Juneau, Alaska, United States U.S. Coast Guard Full time

    In this position, you will be responsible for the accomplishing of broad management functions associated with the execution of the Coast Guard Housing Program in the Juneau, AK area. The selectee is the principle point of contact with public and private agencies for housing management activities and referral services to Coast Guard personnel that are either...

  • Electrical Foreman

    1 month ago

    Juneau, Alaska, United States Nana Regional Corporation Full time

    Job DescriptionSupervises and coordinates activities of workers engaged in electrical projects of industrial buildings and grounds. Responsible for overseeing the work and interacting with site foremen to ensure a smoothly run job site throughout the work day. This is a working Foreman that will be required to activiley complete journeyman electrical...

  • FT Physician

    6 days ago

    Juneau, Alaska, United States Southeast Alaska Regional Health Consortium (SEARHC) Full time

    SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it's a fulfilling career. We offer generous...

  • Scrum Master I

    1 month ago

    Juneau, Alaska, United States Marriott Full time

    Job Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYThe Infrastructure Delivery Scrum Master/Project Manager candidate functions as a servant leader for the Global Network Product team to...

  • Mill Manager

    1 month ago

    Juneau, Alaska, United States P&C Recruiting | HR Full time

    POSITION SUMMARYThe Mill Manager reports to the General Manager. Leads and coordinates activities of Mill Operations Superintendent, Lab Superintendent and Chief Metallurgist, to continuously improve operational performance while achieving or surpassing productivity, metallurgy and unit cost targets in the Mill.SAFETY, HEALTH & ENVIRONMENTAL RESPONSIBILITIES...

  • Temporary Building Maintenance Service Person

    2 months ago

    Juneau, Alaska, United States Teck Resources Limited Full time

    Closing Date: June 10, 2024 Teck Alaska Incorporated, Red Dog Operations, one of the world's largest producers of zinc concentrate, is recruiting for a Building Maintenance Service Person- HVACRotation schedule will be 2 weeks on-site with 2 weeks off-siteResponsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules...

  • Senior Systems Engineer – Cloud FinOps and Automation

    1 month ago

    Juneau, Alaska, United States Marriott Full time

    Job Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYThe Sr. Systems Engineer – Cloud FinOps & Automation will be a technical expert responsible for designing, implementing, and...

  • Remote Lead Night Janitor

    3 days ago

    Juneau, Alaska, United States Nana Regional Corporation Full time

    Job DescriptionThis Remote Lead Janitor position provides and directs the activities of those involved in a variety of laundry attending, cleaning services and other related duties required to keep remote industrial housing facilities, food service areas, office facilities, or similar areas in a clean and orderly condition. This position will expedite...

  • Chief Underground Mine Engineer

    4 weeks ago

    Juneau, Alaska, United States P&C Recruiting | HR Full time

    Are you a passionate and experienced Engineer seeking an extraordinary opportunity? Join our team as the Chief Engineer at an underground polymetallic/precious metals mine located in Alaska. Responsibilities include supervising the Mine Engineering department, Project and Survey groups, while ensuring that safety, and environment remain top concerns, you...

  • Retail Associate

    3 weeks ago

    Juneau, United States Alaskan Brewing Co Full time

    Job Description Job Description Under the general direction of designated lead person, a Retail Associate is responsible for ensuring that every customer that enters the store or contacts the brewery by phone or e-mail is treated professionally with the utmost quality of service. The Retail Associate will be assigned to work at our Tasting Room located in...

  • Retail Associate

    2 months ago

    Juneau, United States Alaskan Brewing Company Full time

    Job DescriptionJob DescriptionUnder the general direction of designated lead person, a Retail Associate is responsible for ensuring that every customer that enters the store or contacts the brewery by phone or e-mail is treated professionally with the utmost quality of service. The Retail Associate will be assigned to work at our Tasting Room located in...

  • Retail Associate

    4 weeks ago

    Juneau, United States Alaskan Brewing Co Full time

    Job Description Job Description Under the general direction of designated lead person, a Retail Associate is responsible for ensuring that every customer that enters the store or contacts the brewery by phone or e-mail is treated professionally with the utmost quality of service. This Retail Associate will be assigned to work at our downtown Depot. This is...

  • Retail Associate

    15 hours ago

    Juneau, United States Alaskan Brewing Company Full time

    Job DescriptionJob DescriptionUnder the general direction of designated lead person, a Retail Associate is responsible for ensuring that every customer that enters the store or contacts the brewery by phone or e-mail is treated professionally with the utmost quality of service. This Retail Associate will be assigned to work at our downtown Depot.This is an...

  • Retail Associate

    2 months ago

    Juneau, United States Alaskan Brewing Company Full time

    Job DescriptionJob DescriptionUnder the general direction of designated lead person, a Retail Associate is responsible for ensuring that every customer that enters the store or contacts the brewery by phone or e-mail is treated professionally with the utmost quality of service. This Retail Associate will be assigned to work at our downtown Depot.This is an...

  • Retail Sales Associate

    23 hours ago

    Juneau, United States Cash America Full time

    We are currently looking for the right Full-Time Retail Sales Associate to join our Team! $14.00 to $17.00 per hour We offer an easily achievable commission structure that pays you for every transaction you process! Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $2.30 per hour ON TOP OF YOUR HOURLY...

  • Retail Sales Associate

    14 hours ago

    Juneau, United States Cash America Full time

    We are currently looking for the right Full-Time Retail Sales Associate $14.00 to $17.00 per hour We offer an easily achievable commission structure that pays you for every transaction you process! Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $2.97 per hour ON TOP OF YOUR HOURLY RATE. Perks and Benefits...

  • Retail Sales Associate

    1 week ago

    Juneau, United States Cash America Full time

    We offer an easily achievable commission structure that pays you for every transaction you process! Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $2.97 per hour ON TOP OF YOUR HOURLY RATE. Perks and Benefits • Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options...

  • Associate Analyst, Financial Operations

    4 weeks ago

    Juneau, United States Alaska Communications Full time

    Associate Analyst, Financial Operations page is loaded Associate Analyst, Financial Operations Apply locations Anchorage, Alaska time type Full time posted on Posted 3 Days Ago job requisition id JR100238 At Alaska Communications, we’re committed to putting our team first , always being customer focused , having a can-do attitude , owning our results and...

  • Retail Store Associate

    2 months ago

    Juneau, United States Office Depot Full time

    Primary Responsibilities : · Provides exceptional customer service by performing duties such as cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store, and protecting company assets. · Performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing...

  • Sales Associate

    3 weeks ago

    Juneau, United States Hudson Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. What We Will Offer You: Competitive rate of pay of: $15.00 per hour Daily Pay- Get...

  • Warehouse Associate

    3 weeks ago

    Juneau, United States Cardinal Health Full time

    Benefits : Ca rdinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid...

  • Sales Associate at the Northern Lights Thrift Store

    3 weeks ago

    Juneau, United States Salvationarmytucson Full time

    Sales Associate at the Northern Lights Thrift Store Job Category : Thrift Stores - all positions Requisition Number : SALES016132 Apply now Posted : July 15, 2024 Part-Time Rate : $12.50 USD per hour Locations Showing 1 location Anchorage, AK, USA Description MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the...

  • Jewelry Sales Associate Salary Commission

    3 weeks ago

    Juneau, United States Jewels By Kris Full time

    Position Summary: Jewels By Kris is located in Juneau, Alaska, with 1.6 million tourists visiting this season. Our sales professionals are welcoming, friendly, understanding, caring, dynamic, driven, and creative individuals who believe in making a difference in achieving the ideal customer experience. Sales professionals achieve personal sales targets by...

  • Guest Experience Specialist

    2 months ago

    Juneau, United States Petco Full time

    **Guest Experience Specialist (Sales Associate)** Category: Stores Location: 3090 Mountain View Dr #180, Anchorage , AK 99501 Schedule: Part_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper selection...

  • Associate Director, Strategic Sourcing IT/Technology

    4 weeks ago

    Juneau, United States Sumitomo Pharma Full time

    Sumitomo Pharma - Associate Director, Strategic Sourcing IT/Technology (Remote position) - Juneau, Alaska As a leader in the Strategic Sourcing function, the Strategic Sourcing Associate Director will manage Category Management activities across a defined set of spend categories, including SaaS, software, cloud platforms, hardware, telecommunications,...

  • Jewelry Sales Associate Salary

    2 months ago

    Juneau, United States Jewels By Kris Full time

    Job DescriptionJob DescriptionPosition Summary:Jewels By Kris is located in Juneau, Alaska, with 1.6 million tourists visiting this season our sales professionals are welcoming, friendly, understanding, caring, dynamic, driven, and creative individuals who believe what they are doing every day makes a difference in achieving the same, ideal customer...

  • Retail Sales Associate

    2 weeks ago

    Juneau, United States Verizon Communications Full time

    When you join Verizon Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come...

  • Juneau - Relationship Specialist 2 - Onsite

    2 weeks ago

    Juneau, United States NuvisionCares Full time

    MSB - Juneau, Juneau, Alaska, United States of America Job Description Posted Thursday, March 28, 2024 at 4:00 AM We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to...

  • Financial Center

    2 weeks ago

    Juneau, United States NuvisionCares Full time

    Financial Center - Relationship Specialist 2 - Onsite MSB - Denali Financial Center, Anchorage, Alaska, United States of America Job Description Posted Friday, June 21, 2024 at 4:00 AM We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to...