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Retail Associate
3 months ago
Under the general direction of designated lead person, a Retail Associate is responsible for ensuring that every customer that enters the store or contacts the brewery by phone or e-mail is treated professionally with the utmost quality of service. The Retail Associate will be assigned to work at our Tasting Room located in Lemon Creek; however, they may be required to perform duties at our downtown Depot.
This is an hourly position. Schedule requires evening and/or weekend work. Overtime may be required.
Responsibilities
- Meet and greet customers in retail locations.
- Actively engage customers in the merchandise buying process.
- Operate retail cash register/POS system.
- May be required to pour samples at hospitality bar. Required to diligently monitor liquor age requirements, customer consumption, and address issues that arise.
- May be required to give guided tastings regularly with knowledge of the brewing process.
- All Retail Associate’s must understand Alaskan beer products and brewery “story”.
- Maintains retail area appearance. Daily janitorial duties are expected including vacuuming, mopping, scrubbing and cleaning, stocking restrooms with supplies, and other janitorial duties as assigned.
- Must become knowledgeable about the merchandise in all retail stores.
- Assist with keeping merchandise stocked, clean and organized.
- Assist with folding and tagging.
- May assist with merchandise receiving, folding and tagging.
- May assist with inventory counts.
- Must keep busy and be working at all times.
- May be required to fill in other areas of production or administration.
Physical Requirements
- Ability to communicate well with other people, both orally and in writing.
- Physical ability to stack 40-pound cases to a height of seven feet and to lift kegs weighing up to 160 lbs.
- Ability to perform repetitive lifting, building product displays and merchandising store.
Knowledge and Skills
- Excellent interpersonal and communications skills.
- Cash handling skills.
- Ability to set priorities and manage competing demands.
- Moderate computer skills using word processing, spreadsheet and database software.
- TAPS and Food Service card must be acquired within 30 days of starting. (Training provided).
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