Member Services Supervisor
2 months ago
ESSENTIAL DUTIES AND RESPONSIBILITIESSupervises call center leads, call center, and front desk representatives.
Daily supervision of member call center staff:
reporting of call center metrics
Reviews and codes timecards to ensure they are completed timely, accurately, in accordance with office policies.
Coordinates and communicates with vendors to troubleshoot and resolve member issues.
Coordinates staffing and work assignments with other Supervisors as necessary.
Responds to escalated calls
MINIMUM JOB REQUIREMENTSAssociate degree in a related field and 1 year of related experience, including supervisory experience.
PREFERRED QUALIFICATIONSExperience in a collectively bargained environment.
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTSExcellent written and verbal communication skills necessary to develop and maintain effective and appropriate working relationships with direct reports, co-workers, and external vendors.
PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is performed in a standard office environment with possible minor inconveniences due to occasional noise, crowded working conditions, and/or minor heating, cooling, or ventilation problems.
While performing the duties of this job, the employee is required to:Sit (regularly)Stand or walk (occasionally)Talk or hear (regularly)Use hands to finger, handle or feel (regularly)Reach with hands and arms (regularly)Vision abilities required by this job include close vision and the ability to adjust focus.
The employee is regularly required to lift and/or move up to 10 pounds and may occasionally be required to lift and/or move up to 30 pounds (such as a box of paper).
Benefits:
Medical, Dental 401K, Pension Plan
Pay Details:
$80,000.00 to $108,000.00 per year
Search managed by:
Jennifer Ford
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
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