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Resident Quality Engineer
4 months ago
About the Role
We are currently seeking an enthusiastic team player to join our customer support team in Austin, Texas.
Why become our Resident Quality Engineer?
- Act as the primary liaison between the Plant and our valued customer, Tesla.
- Ensure seamless communication of customer requirements and maintain updated customer portals.
- Lead initiatives to meet customer expectations and enhance satisfaction levels (Reduce Customer complaints).
- Engage in proactive discussions with the customer to address and resolve any concerns.
- Conduct thorough product and process evaluations at the customer's location.
Qualifications for Resident Quality Engineer
- Hold a Bachelor's degree in engineering or related field.
- Minimum of 3 years of Quality Department experience within the automotive sector.
- Preferably, possess knowledge in Steering Electrical or Column Electrical Products.
- Previous experience as a Customer Service Engineer for at least 1 year.
- Familiarity with Customer Portals, especially those used by Tesla.
- Proficiency in tools like Minitab, IQ APIS, and other Core tools.
- Strong understanding of Automotive Process Auditing and Risk-Based Thinking.
- Familiarity with IATF 16949 Quality Management system standards for the Automotive Industry.
- Skilled in Problem Solving, analysis, and effective decision-making.
- Knowledge of Reverse FMEA validation and Error-Proofing Validation Procedures.
- Preferred proficiency in both English and Spanish languages.
- Willingness to travel to Mexico for business purposes.
What We Provide at ZF
- A collaborative and supportive team environment.
- Annual Incentive Plan.
- Generous Paid Vacation Time.
- 401k Retirement Plan.
- Comprehensive Health Care Benefits.
- 13 Fixed Paid Holidays Annually.
- Tuition Reimbursement for professional development.
- Promotion of a diverse and inclusive culture.
- Employee Support Groups and engagement in community activities.
Be a part of our dynamic and agile development team at ZF and take the next step in your career.