Account Manager

Job Description: Enhancements Manager

CLASSIFICATION PURPOSE

This exempt supervisory position is responsible for all achieving the business goals of the Enhancements Division by emphasizing profitable and high-quality work, operational efficiency, and exemplary customer service; performs related work as required.

ESSENTIAL FUNCTIONS

The examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in this job classification. Management may assign other functions not listed herein at its sole discretion.

Full responsibility for all enhancements jobs by managing labor, materials, time, and customer expectations;

directs all efforts associated with profit and loss within the Enhancements Division;

plans, develops, and leads all strategic initiatives associated with enhancements projects;

designs short and long-range goals and tactical objectives related to installing, pruning, or removing plants, trees, shrubs, hardscape, irrigation, and/or ground cover, and proper mulching techniques;

can interpret blueprints, landscape plans, and soils reports;

demonstrates landscape horticulture expertise (e.g., enhancements, installation, hardscape, irrigation);

can develop, interpret, and meet a budget;

role models all organizational policies and procedures;

estimates jobs accurately;

sells enhancements;

demonstrates leadership, initiative, and accountability at all times;

completes paperwork (e.g., invoices, timecards, safety documents) accurately, timely, and efficiently;

ensures gross margin goals are met by establishing challenging goals, clarifying expectations, and holding crews accountable for performance;

develops weekly labor schedule, efficient crew routing circles, and job sequencing procedures;

attends meetings, makes presentations, and represents the company as an expert in the field of enhancements;

role models PPE usage;

can multi-task with short timelines and limited resources;

is results oriented in all aspects of performance;

tracks key performance standards for each job;

operates landscape hand tools and light and heavy-duty equipment efficiently and safely;

tracks equipment, tools, and vehicle inventory, preventative maintenance, and repair;

ensures compliance with all company-wide policies, programs, and processes;

performs pre- and actual job site inspections;

performs basic job cost and budgeting tasks;

reviews, revises, and approves paperwork, billings, and purchasing documents;

ensures all staff adhere to operational, ethical, safety, and administrative policies and procedures;

recruits, interviews, hires, trains, supervises, disciplines, evaluates, and motivates, subordinate employees;

attends customer meetings and walk-throughs, completes punch lists, and makes recommendations to clients;

actively participates in safety meetings;

conducts safety audits, job quality audits, and human resources paperwork;

conducts necessary job documentation;

ensures purchasing, delivery, and material processing are completed correctly;

ensures all work meets company quality standards;

develops proactive plans to improve achievement of key performance indicators;

role models all organizational policies and procedures;

reads and understands contracts;

attends budget reviews;

utilizes computer skills, information technology, and MS Office applications effectively;

completes all paperwork accurately; and

provides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff in a courteous and efficient manner.

COMPETENCIES

Results Oriented:Maintains focus on outcomes; is proactive and goal oriented; concentrates on meeting objectives, delivering to the required time, cost, and quality; holds performance as more important than process; sets specific, measurable goals, and takes efficient action to accomplish success.

Business Acumen:Proactively manages the business portfolio as a profit center; increases revenue, leverages resources, and tracks expenses to ensure revenue, efficiency, and gross margin goals are met.

Enhancements: Demonstrates professional understanding of enhancements, installation, landscape construction, and shop principles, practices, and concepts.

People Management:Responsible for staffing, training, and performance management; approves all paperwork; complies with all human resources procedures; views employees as assets.

Job Quality:Understands the relationship between job quality and customer service, satisfaction, and retention; ensures landscape and horticulture quality standards are met for every job.

Customer Service:Consistently exceeds customer expectations; keeps customers well-informed, listens to them attentively, and addresses their concerns; enacts a personal approach to customer service.

Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships are improved and morale is increased; is approachable; has effective communication skills.

EDUCATION/EXPERIENCE

An example of the preferred education, training, and/or experience that demonstrates possession of the knowledge, skills, and competencies for this position includes: at least three (3) years of professional landscape construction, installation, and/or enhancements similar to that described above. Leadership or prior management experience is desired.

ESSENTIAL PHYSICAL CHARACTERISTICS

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the functions required by this job classification. Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the functions of this job classification, on a case-by-case basis.

Frequently stand, walk, or crouch on narrow and/or slippery surfaces; stoop, kneel, bend to pick up or move objects; walk for long distances and on sloped ground and uneven surfaces; move, lift, and carry objects weighing up to 50 pounds; normal manual dexterity and hand-eye coordination; corrected hearing and vision to normal range.

SPECIAL NOTES, LICENSES AND CERTIFICATIONS

Pre-employment: Incumbents must sign the Confidentiality, Non-disclosure, and Non-solicitation Agreement prior to their first day on the job.

License: A valid drivers license and/or CDL certification is required at the time of hire. Incumbents may be required to provide a 3-year driving record from the DMV.

Language: Though not required, bilingual English and Spanish skills are desirable.

Certifications: No certifications are required of this position. Certifications related to horticulture, irrigation, FNGLA, or other related fields are desirable.

Working Conditions: Work is conducted outdoors, exposed to varying temperatures, weather conditions, and noise levels; exposure to dust, pesticides, herbicides, grease, oils, dust, fumes, and electrical currents. Flexible working hours including occasional weekend work.

Background Investigation: Incumbents must have a reputation for honesty and trustworthiness. Misdemeanor and/or felony convictions may be disqualifying depending on type, number, severity, and recency. Prior to appointment, candidates may be subject to a background investigation and/or drug test.

Introductory Period: Incumbents appointed to this job classification serve an introductory period of three months.

KEY PERFORMANCE INDICATORS

The Key Performance Indicators for this position will be specified at the time of appointment.