FT Manager Customer Service

1 week ago

Chesapeake, Virginia, United States Food Lion Full time

Address: USA-VA-Chesapeake-2708 Yadkin Rd

Store Code: Store 01611 Managers

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

  • Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
  • Hire, train, and develop associates to meet department needs
  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
  • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
  • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations

  • Control store expenses through proper ordering, care for supplies and equipment
  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
  • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
  • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
  • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
  • Ensure proper control of all store funds and company assets
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures
  • Ensures compliance with local, state and federal regulations
  • Adheres to all company guidelines, policies and standard practices
  • Maintains security standards
  • Successfully complete Computer Based Training (CBT) and Training guide
  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
  • Performs all other duties as assigned
QUALIFICATIONS

  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Excellent interpersonal, organizational, communication and customer service skills
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
PHYSICAL REQUIREMENTS

  • Ability to use computers, smart devices, and other communication systems required to perform job functions
  • Ability to use hand held computers for orders, mark downs, scan outs, and inventory
  • Stand 100% of the time, frequently walking short distances
  • Ability to push or pull up to 2000 pounds using a pallet jack or float
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check invoices, dates, and other written documents


Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 360543_external_USA-VA-Chesapeake

  • FT Manager Customer Service

    1 week ago

    Chesapeake, Virginia, United States Food Lion Full time

    Address: USA-VA-Chesapeake-717 Battlefield Blvd S Store Code: Store 00374 FRONT END Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSESupport the management...

  • Customer Service Representative

    1 week ago

    Chesapeake, Virginia, United States GFL Environmental Full time

    The Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Key...

  • Customer Service Clerk I

    1 week ago

    Chesapeake, Virginia, United States City of Chesapeake Full time

    Seeking a highly-motivated customer service-oriented individual to assist customers with water and sewer accounts. Customer Service Clerks will need interpersonal skills such as positive interaction with co-workers and customers via telephone, internet and in person. The ability to stay calm under pressure and provide exceptional customer service is also...

  • Customer Service Representative

    1 week ago

    Chesapeake, Virginia, United States Avenica Full time

    Pay Rate/ Start Date Job Title:Facilities Maintenance Coordinator Location: On-Site, Chesapeake, VA Salary: $18/hr Start date: ASAP Contract, Open-ended Pre-screen Survey To expedite submittal, please fill out the survey at the below QR Code. Bkh. K Customer Service Representative, Customer Service, Maintenance Coordinator, Representative, Facilities,...

  • Sales & Customer Service Associate

    1 week ago

    Chesapeake, Virginia, United States Massage Envy Full time

    Welcome to a Place Where Exciting Opportunities Begin Join our team at Massage Envy Chesapeake, where your passion for helping others can thrive. We are dedicated to supporting you in delivering exceptional experiences to our clients and expanding our member base to enrich more lives on their wellness journey.Perks & Benefits:Competitive base pay with...

  • Client/Customer Services Representative 1

    1 week ago

    Chesapeake, Virginia, United States Ichgcp Full time

    **Client/Customer Services Representative 1** **IQVIA Holdings Inc.** ****Chesapeake, Virginia**** Essential Functions Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through Develops the interpersonal skills necessary to build effective business relationships with defined clients Develops an...

  • Customer Service- Medical Billing Department

    1 week ago

    Chesapeake, Virginia, United States Bayview Physicians Group Full time

    Job DescriptionJob DescriptionJob TypeFull-timeFull Job DescriptionBayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer...

  • Sales & Customer Service Associate

    1 week ago

    Chesapeake, Virginia, United States Massage Envy Full time

    Overview: Where Better Careers Begin Massage Envy Chesapeake, 235 E Hanbury Rd. STE 4, Chesapeake, VA 23322 Do you have a passion for helping others? At the Massage Envy Chesapeake franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...

  • Shift Supervisor

    3 weeks ago

    Chesapeake, Virginia, United States Sonic Full time

    As a SONIC Drive-In Shift Supervisor, your primary responsibility is to provide every guest with a SuperSONIC experience by: Delivering a warm, friendly, and fast experience to every guest Being a menu genius and helping SONIC customers navigate all customizable combinations Being empowered to resolve customer concerns, guaranteeing every guest leaves...

  • Shift Supervisor

    1 month ago

    Chesapeake, Virginia, United States Sonic Full time

    As a SONIC Drive-In Shift Supervisor, your primary responsibility is to provide every guest with a SuperSONIC experience by: Delivering a warm, friendly, and fast experience to every guest Being a menu genius and helping SONIC customers navigate all customizable combinations Being empowered to resolve customer concerns, guaranteeing every guest leaves...

  • Cook -

    2 months ago

    Chesapeake, Virginia, United States Sonic Full time

    Who says FUN and RESPONSIBILITY can't hang together? At SONIC Drive-In restaurants, you'll have all that, along with great pay, flexible hours, a cool uniform and the camaraderie of fantastic co-workers.Come join our excellent Sonic crew We are an industry leading restaurant chain that has been serving guests great food for over 50 years. The food and...

  • Customer Relations Representative

    1 week ago

    Chesapeake, Virginia, United States James Rogers - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceROLE DESCRIPTION:James Rogers - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Relations Representative - State Farm Agent Team...

  • Service Technician

    2 days ago

    Chesapeake, Virginia, United States Quality Equipment, LLC Full time

    \r\tWe are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to...

  • HVAC Service Technician

    4 weeks ago

    Chesapeake, Virginia, United States Rise Technical Recruitment Ltd Full time

    HVAC Service Technician$35 - $43/hr + Extensive Training + Clear Progression Routes + Company Vehicle + PTO + Healthcare + 401kChesapeake, Virginia (Commutable from Virginia Beach, Norfolk, Newport News, Suffolk)Are you a Maintenance/Service Technician with a Commercial HVAC understanding, looking to join a well-established, stable organization, where you...

  • HVAC Service Technician

    3 weeks ago

    Chesapeake, Virginia, United States Rise Technical Recruitment Ltd Full time

    HVAC Service Technician$35 - $43/hr + Extensive Training + Clear Progression Routes + Company Vehicle + PTO + Healthcare + 401kChesapeake, Virginia (Commutable from Virginia Beach, Norfolk, Newport News, Suffolk)Are you a Maintenance/Service Technician with a Commercial HVAC understanding, looking to join a well-established, stable organization, where you...

  • HVAC Service Technician

    1 month ago

    Chesapeake, Virginia, United States Rise Technical Recruitment Ltd Full time

    HVAC Service Technician$35 - $43/hr + Extensive Training + Progression Routes + Company Vehicle + PTO + Healthcare + 401kChesapeake, Virginia (Commutable from Virginia Beach, Norfolk, Newport News, Suffolk)Are you a Maintenance Technician with a Commercial HVAC understanding, looking to join a well-established, stable organization, where you will broaden...

  • Travel Manager

    1 week ago

    Chesapeake, Virginia, United States Careerbuilder-US Full time

    GENERAL SUMMARY – Manage a full service Corporate Travel department to ensure all business travel needs are met PRINCIPAL DUTIES AND RESPONSIBILITIESManage a staff of travel & expense associate(s), assigning and directing work Primary administrator for Concur Travel & Expense tool and Corporate Card programs, including reporting, audit-rules,...

  • Supervisory Network Engineer FT

    1 week ago

    Chesapeake, Virginia, United States Coast Guard Community Services Command Full time

    Supervisory Network Engineer at Coast Guard Community Services CommandDuties:Lead the Research & Development of corporate local and wide area networksManage network infrastructure and security enhancementsSupervise 3 Senior IT TechniciansQualification Requirements:Bachelor's degree in Computer Science or related field5+ years experience in network...

  • Shift Manager

    1 week ago

    Chesapeake, Virginia, United States Bojangles' Full time

    NOW OPENING FOR OUR BRAND-NEW LOCATION IN CHESAPEAKE HIRING NOW IT'S BO TIME Are you ready to join a team that is growing, fast-paced and full of positive energy? We are growing in the Tidewater area and are in the need of Managers to help build our organization. Apply if you are looking for an opportunity to launch your career with a company that is...

  • Junior Account Manager

    1 week ago

    Chesapeake, Virginia, United States Illium Acquisitions, Inc Full time

    Job DescriptionJob DescriptionWe take pride in the relationships we have built between our clients and their customer base, therefore we are searching for candidates who can continue to strengthen our consumer acquisition throughout the Hampton Roads area. The ideal candidate has strong communication skills and takes pride in helping others.We are searching...