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Travel Manager

3 months ago

Chesapeake, Virginia, United States Careerbuilder-US Full time
GENERAL SUMMARY – Manage a full service Corporate Travel department to ensure all business travel needs are met
PRINCIPAL DUTIES AND RESPONSIBILITIES
  • Manage a staff of travel & expense associate(s), assigning and directing work
  • Primary administrator for Concur Travel & Expense tool and Corporate Card programs, including reporting, audit-rules, account-coding, negotiated rate loading, third-party integration, internal controls, email reminders, expense pay, custom messaging, and travel configuration
  • Ensure superior customer service by consulting with customers and developing customer service skills of staff
  • Ensure international travel arrangements booked outside of online booking tool are completed timely and accurately
  • Work with Procurement acting as liaison between Global Travel Suppliers (Air, Car, Hotel, etc.) and end-users to support company strategies and performance
  • Ensure timely processing of all travel related invoices and corporate credit cards held by the Travel team
  • Develop and deliver traveler communication, training, and education, to ensure understanding of processes, procedures, and policy compliance Business owner of travel management software
  • Administer the Corporate Lodging Consultants program
  • Work closely with the Travel Management Company (TMC) to understand programs, implement tools, and negotiate beneficial contract terms
  • Provide reporting and analysis when requested to assist other department with travel budgets
  • Other duties or special projects as assigned by manager
MINIMUM REQUIREMENTS
  • High school diploma
  • 5 years travel management experience
  • Strong communication and customer service skills
  • Ability to work with all levels in the organization
  • Experience managing others and working cross functionally
  • Proficient with Microsoft Excel, Word, and PowerPoint
  • Proficient with use of a GDS booking tool
  • Ability to work outside of regular business hours to accommodate needs of travelers
PREFERRED REQUIREMENTS
  • Associate degree in business or related field
  • Detailed knowledge of Concur Travel and Expense software