Customer Service Representative

2 weeks ago

San Diego, California, United States Hire Talent Full time

Pay Rate:

- /hour

Shift:
One person will be 8:30-5 and the other person will be 7:30-4 and we will assign
100% onsite

Is there a likelihood of an extension or conversion? Yes we plan on conversion if they are a good fit.


Required Education:
Highschool Diploma

Summary of Duties and Responsibilities:

Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, in (SFDC).


Tasks include, but are not limited to:

  • Processing orders in SFDC
  • Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc.
and for following up consistently to obtain in a timely manner.

  • Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
  • Resolving holds on orders so specimens received can begin testing ASAP.
  • Monitoring reports on CS Dashboard to stay on top of workload.
  • Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests.
  • Handling Physician Call Back Requests
  • Responsible for forwarding call back requests to the appropriate person (i.
e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC

  • Managing Portal Accounts
  • Setting up new portal users, managing password resets, and assisting with IT support as needed
  • Account management
  • Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names, addresses, contact info, special notes, etc.
  • Follow-Up on QNS Cases
  • Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
  • Incoming Calls/ Emails
  • Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line.
  • Monitor team email inbox as well as individual email inbox.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent multitasking and organizational skills.
  • Highly proficient using a PC, the internet and MS Office applications especially Outlook.
  • Advanced attention to detail skills.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Experience being in a call queue, and reviewing purchase orders in an order management system.
  • Positive, cando attitude and the ability to work successfully in a team environment.
  • Flexibility with regard to schedule during quarter end, or peak volume times is required.
  • Punctual, regular and consistent attendance.
Hours 8:30 to 5 and 7:30-4

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States Spectrum Insurance Service Full time

    Job Description Job Description Customer Service Representative/Administrative AssistantCompany: Spectrum Commercial Insurance BrokersLocation: San Diego, CAJob Description:We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative/Administrative Assistant. The ideal candidate will have experience in...

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States Spectrum Insurance Service Full time

    Job Description Job Description Customer Service Representative/Administrative AssistantCompany: Spectrum Commercial Insurance BrokersLocation: San Diego, CA Job Description:We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative/Administrative Assistant. The ideal candidate will have experience in...

  • Customer Service Representative

    4 weeks ago

    San Diego, California, United States Circle K Full time

    Availability - Shift/DaysCustomer Service RepresentativeWe're looking for a Customer Service Representative to join our team. If you enjoy being challenged, thrive in a fast-paced and engaging environment, and aspire to grow professionally, then you've come to the right place.What you'll enjoy as a Customer Service Representative:Medical, Vision, Dental, &...

  • Customer Service Representative

    1 month ago

    San Diego, California, United States Circle K Full time

    Availability - Shift/DaysCustomer Service RepresentativeWe're looking for a Customer Service Representative to join our team. If you enjoy being challenged, thrive in a fast-paced and engaging environment, and aspire to grow professionally, then you've come to the right place.What you'll enjoy as a Customer Service Representative:Medical, Vision, Dental, &...

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States Southern California Veterinary Dental Specialties Inc Full time

    Job Description Job Description Veterinary Dental Specialties is looking to hire a customer service representative for our San Diego practice. We proudly serve our community with the best dental pet care possible. We pride ourselves on our outstanding customer service and our excellent patient and customer care.We are seeking a skilled and professional...

  • Customer Service Representative

    4 weeks ago

    San Diego, California, United States Circle K Full time

    Store : 9370 Paseo Montalban, San Diego, California 92129Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...

  • Customer Service Representative

    4 weeks ago

    San Diego, California, United States Circle K Full time

    Store : 2750 Via De La Valle, San Diego, California 92014Availability - Shift/Days Part time Day Shift - Evenings - Overnight ShiftCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a...

  • Customer Service Representative

    4 weeks ago

    San Diego, California, United States Circle K Full time

    Store : 13007 Camino Del Sur, San Diego, California 92129Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...

  • Customer Service Representative

    4 weeks ago

    San Diego, California, United States Circle K Full time

    Store : 12849 Rancho Penasquitos Blvd, San Diego, California 92129Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    1 month ago

    San Diego, California, United States Circle K Full time

    Store : 2750 Via De La Valle, San Diego, California 92014Availability - Shift/Days Part time Day Shift - Evenings - Overnight ShiftCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a...

  • Customer Services Representative

    2 weeks ago

    San Diego, California, United States City Of San Diego Ca Full time

    See NOTE(S) below for future wage increases and/or additional compensation opportunities.Customer Services Representative positions perform specialized and complex customer service work in a centralized utilities customer service call center section; research and resolve billing problems; process new service; service restoration requests; respond to...

  • Customer Services Representative

    2 weeks ago

    San Diego, California, United States HMD Construction & Development Full time

    Job Description Job Description We are seeking a Customer Services Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issuesResponsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • Customer Service Representative

    4 weeks ago

    San Diego, California, United States Circle K Full time

    Availability - Shift/DaysCustomer Service RepresentativeWe are excited to invite you to our team as a Customer Service Representative. If you are eager for challenges, enjoy a dynamic work environment, and are looking to develop your career, you are in the right place.Join us and enjoy:Medical, Vision, Dental, & Life Insurance/Short & Long Term...

  • Customer Service Representative

    1 month ago

    San Diego, California, United States Circle K Full time

    Availability - Shift/DaysCustomer Service RepresentativeWe are excited to invite you to our team as a Customer Service Representative. If you are eager for challenges, enjoy a dynamic work environment, and are looking to develop your career, you are in the right place.Join us and enjoy:Medical, Vision, Dental, & Life Insurance/Short & Long Term...

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States Expeditors International Full time

    **Customer Service Representative - Customs Brokerage** 1470 Exposition Way, San Diego, CA 92154, USA Full-time **Company Description** Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and...

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States Airgas Full time

    R Customer Service Representative (Open)Location:San Diego, CA - Filling industrialHow will you CONTRIBUTE and GROW?Position Title: Customer Service RepresentativeLocation: San Diego, CA (On-site)Target Hourly Range: $20 - $23 (DOE)The Customer Service Representative is responsible for providing exceptional customer service in internal and external customer...

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States Apex Systems Full time

    Apex Systems is looking for a Customer Service Representatives for a large client of ours. This position is moving very quickly. Please take a look at the overview of the role below and apply here if interestedHAVE TO PASS AN ASSESSMENT TO BE ABLE TO MOVE FORWARD WITH NEXT STEPS FOR THE ROLEJob Title: Customer Service RepresentativePay Rate: 23.00/hr...

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States A-Line Staffing Solutions Full time

    A-Line staffing is hiring for a Remote Benefits Customer Service Representative in San Diego, CA - MUST BE LOCAL If interested APPLY NOW for IMMEDIATE consideration Brittney Blackman | Customer Service Rep Highlights: This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business...

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States The Hiller Companies Full time

    Job DetailsJob Location: Hiller San Diego - San Diego, CASalary Range: UndisclosedDescriptionThe Hiller Companies, LLC has an immediate opening for Customer Service Representative.Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends...