Guest Services Supervisor
1 week ago
Guest Services Supervisor
Job Summary
- Assist the Guest Services Manager and Assistant Guest Services Manager in providing excellent service to guests
- Maximize room revenue and occupancy
Education & Experience
- High School diploma or equivalent required
- 2 to 3 years of experience in a hotel or related field
- Previous supervisory responsibility preferred
- Must hold a valid driver's license
Physical Requirements
- Flexibility with long hours at times
- Ability to stand throughout the shift
General Requirements
- Maintain a friendly demeanor at all times
- Excellent communication skills
- Ability to multitask and prioritize
- Attentive and service-oriented approach with guests
- High standard of personal appearance
Fundamental Requirements
- Handle room reservations efficiently
- Monitor VIP and special guest requests
- Ensure proper operation of Front Desk computer system
- Maintain good communication with other hotel departments
- Assist in emergency procedures as needed
Company Overview
Wyndham Hotels & Resorts is a leading hotel franchisor worldwide with a diverse collection of brands. The company values great guest experiences and offers a wide range of hotel options in various countries. The company headquarters is in Parsippany, N.J. with global offices in London, Shanghai, Buenos Aires, and Dubai, among others, employing around 9,000 team members globally.
Wyndham Hotels & Resorts is committed to providing equal employment opportunities.
Job Location: Wyndham Grand Pittsburgh, 600 Commonwealth Place, Pittsburgh, Pennsylvania 15222
Employment Status: Full-time
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