Director of Community Services

2 weeks ago

Auburn, Alabama, United States John F Murphy Homes Full time
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If you enjoy being a part of meaningful work, we encourage you to join our growing team at JFM_

John F.

Murphy Homes is looking for a qualified and creative individual for the Director of Community Services position The Director of Community Services promotes and ensures an environment of respect, safety, professionalism, fun, accountability, cultural competence and personal responsibility.

The Director of Community Services models approachability, intellectual curiosity, emotional intelligence, informed risk-taking, decisiveness, professionalism, humility and ethics.

Position Summary:


The Director of Community Services reports to the Senior Operations Director and is responsible for oversight of daily and long-term operations of all Home and Community Based Services (HCBS) programs within the Adult Division of the agency.

This position works closely with leaders within the division and department heads within the agency in order to support the growth of personnel and programs within the department.


The Director of Community Services works closely with the Senior Operations Director and Director of Service Integration to establish and implement policies and procedures that maximizes engagement, best practices, innovation, growth and compliance within the department.


Essential Duties and Responsibilities:

  • Oversees and accountable for the operations of all Home and Community-Based Services (HCBS) programs within the agency's Adult Division.
  • Develops and implements strategies that maximize synergies among all HCBS program areas.
  • Ensures that all HCBS program activities and operations are conducted in compliance with all local, state, and federal regulations and laws governing business operations.
  • Monitors developments in the field and positions HCBS programs for adoption of technology innovations and other enhancements to service delivery and design.
  • Develops and implements systems for evaluation of the skill, experience and professional development needs of all HCBS staff.
  • Instills and monitors a sense of accountability among team members across all HCBS program areas by modeling tight oversight of individual and program performance standards.
  • Maintains current and up-to-date knowledge of best practice within the field and ensures relevant training for staff.
  • Develops and maintains effective and positive relationships with the broad constituency of HCBS programs including, but not limited to, families, guardians and local/state/federal officials.
  • Ensures cultural competence across the division in recognition of enhancing the effectiveness of diverse perspectives.
  • Works closely with relevant agency functions to ensure adequate staffing resources across program areas.
  • Monitors overall HCBS financial performance, assist in the development of program area budgets and develops long-range plans that align with the agency's strategic priorities.
  • Uses data analytics to measure activity and drive continuous improvement.
  • Regularly evaluates the results of HCBS programming operations and systems, reports these to the Senior Operations Director, Adult Services and recommend adjustment or change as necessary.
  • Consistently displays managerial courage in making decisions that may not be popular or easy.
  • Consistently models strong leadership principles of humility, emotional intelligence and vision.
  • Actively participates in Maine Association for Community Services Providers (MACSP) committees and advocacy activities.
  • Maintains functional and current understanding of local, state and federal policy and regulations affecting operational activities of HCBS programs.

General Expectations for Professional Behavior, Conduct, and Performance:

  • Be committed to the agency's mission, vision, and values while providing the highest level of service.
  • Able to work cooperatively within the team, and represent JFM in a positive manner.
  • Communicate in an open and honest manner with everyone, inside and outside the agency.
  • Be accountable for the quality and quantity of your work.
  • Follow established policies and procedures and comply with all safety requirements.
  • Adhere to attendance/punctuality standards as expressed in the Employee Handbook.
  • Maintain strict confidentiality relative to co-workers, those supported, their family members, and the
business affairs of the agency.

  • Follow abuse and neglect reporting procedures as required by law and agency policy.
  • Be willing to learn and grow professionally while continuously improving skills and knowledge.
  • Give and receive constructive feedback.

Job Components - Classification Factors

Education Requirements:


Undergraduate Degree in a Human Services field, preferably with Intellectual/Developmental Disabilities emphasis, plus a minimum of five years related experience or training; or equivalent combination of education and experience.

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