Customer Care Specialist
1 week ago
CUSTOMER CARE SPECIALIST
Responsibilities and Duties:
- Acquire full knowledge of all DeVroomen Programs
- Manages main phone line and transfers calls
- Work with customers to resolve issues
- Collaborate with Production Team to resolve issues
- Follow up with existing customers to build relationships and upsell on our products
- Communicate with sales staff and customers about orders (sold out, quantity change, etc. )
- Maintain updated records
- Prepare and mail bid books and other sales materials
- Assist online and walkin customers
Administrative Tasks:
- Manages main phone line and transfers calls
- Maintain updated records
- Prepare and mail bid books and other materials
Qualifications:
- Excellent computer skills
- MS Office power user: utilizing Microsoft Excel, Word, Outlook, Google Drive,
- Excellent verbal and telephone skills
- Strong problemsolving skills
- Attention to detail
- Excellent written and verbal communication skills
- Planning and organization skills
- Professionalism and integrity
- Teamwork and relationshipbuilding
- Goal oriented
- Experience in B2B Sales
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