Insurance Operations Supervisor

1 week ago

Troy, Michigan, United States Flagstar Bank Full time

This position is responsible for enhancing the effectiveness of the Mortgage Insurance Operations department by supporting the leaders, team members, and insurance vendors. This position will be responsible for handling team member inquiries and escalations, assigning tasks and managing work flow queues, providing training and coaching support to the team members as well as a wide range of support related tasks for leaders. This position will interact with staff (at all levels) in a fast paced environment, sometimes under pressure and must remain flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.

Workflow/Task management

  • Assign tasks, emails and mail distribution among the team members
  • Monitor team member work queues and assist with the management of their work items to ensure all items are completed in accordance with the task expectations
  • Reassign daily task items depending on staffing changes that arise throughout the day, week, month
  • Assist supervisor in managing vendor task performance and escalate appropriately
  • Assist supervisor in data analysis and reconciliation of data relating to acquisitions and new loan boardings.

Training and Coaching

  • Develop and/or refine department procedures and user guides for department processes. Ensure documentation is kept up to date throughout the year.
  • Coordinate huddle topics with the supervisor for team level updates that result from process changes which include but are not limited to internal procedure changes, investor changes, and regulatory and/or compliance updates
  • Develop and maintain training material/strategies for new hires and cross-training of existing staff.
  • Train staff and provide coaching feedback to the team members to assist with their overall growth and development
  • Perform quality assurance checks of completed work to ensure compliance with policies and procedures
  • Provide cross-training to other team members within the Escrow Operations departments as needed

Reporting maintenance

  • Assist in managing team level reports from insurance vendors
  • Compile reporting and metrics to be used for team member scorecard reviews
  • Perform reviews of exception reports from vendors, auditors, third-party services and/or MSR partners
  • Review control reports, STARS reports, Tableau dashboards and other internal reporting engines to monitor department performance. Assist where needed to ensure tasks are completed within Service Level Agreement (SLA)
  • Provide feedback regarding trends and opportunities for process improvement

Supervisor assistance

  • Assist and fill in for the supervisor when the supervisor is not available or is out of the office
  • Support vendors and team members as needed
  • Participate in escrow department projects and process improvement initiatives as assigned
  • Process escalated MSP tasks, Salesforce cases, Notice of Error/Request for Information (NOE/RFI) and Office of the President inquiries sent by customer service, vendors and other partners with a sense of urgency.
  • Work with Servicing Business Controls to develop new control reports as needed. Ensure utilization of systems and websites for Insurance Vendors, Imaging Repository, MSP, Report Storage Systems (such as ACM and/or Navigator) and other resources as needed in order to fully review and execute tasks as needed

Job Requirements:

  • 3+ years of experience in Mortgage and/or Mortgage Servicing with specific experience in Escrow Operations.
  • Minimum of 1+ years of experience in training, coaching and mentoring.
  • HS Diploma, GED or Foreign Equivalent
  • Superior written and oral communication skills
  • Organized with good attention to detail
  • Intermediate experience with Microsoft Office tools (Word, Excel & PowerPoint)
  • Ability to work quickly and multi-task through various work items
  • Excellent ability to understand business needs based on skills and experience
  • Experience in Loan Servicing Systems such as MSP is preferred Ability to learn and adapt to changing technologies

  • Manufacturing Operations Supervisor

    1 week ago

    Troy, Michigan, United States Phinia, Inc. Full time

    PositionManufacturing Operations SuperLocationTroy, MIAbout usPHINIA: Advancing sustainability today, powering carbon-free tomorrowAt PHINIA, we create premium fuel systems, electrical systems, and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications. We make sure our products are clean, efficient, and high-value...

  • Production Supervisor

    1 week ago

    Troy, Michigan, United States Parker Hannifin Corporation Parker Aerospace Group Full time

    Production Supervisor Location: Troy, IN, United StatesJob Family : Manufacturing and Production Job Type : RegularPosted : May 15, 2024Job ID: 48926 Back to Search ResultsJob DescriptionApply Now > Save JobJob SavedLocation: Parker Meggitt Gas Turbine Fuel Systems - Troy, IN ABOUT PARKER AEROSPACE GROUP: * We are a global leader in the research, design,...

  • RN Supervisor

    1 week ago

    Troy, Michigan, United States Corewell Health Full time

    About Troy HospitalRecognized by the US News & World Report as one of the best in the nation for orthopedics and urological services. It has also been ranked #3 on the World's Best Hospitals list by Newsweek. This state-of-the-art center provides advanced specialty and routine care with an emphasis on patient satisfaction and a focus on medical advancement....

  • RN Supervisor

    1 week ago

    Troy, Michigan, United States Trinity Health Corporation Full time

    Position:Night Shift RN Supervisor at Eddy Memorial Geriatric Center in Troy, NYAbout the Company:Eddy Memorial Geriatric Center in Troy, NY is dedicated to providing high-quality care for the elderly community.Responsibilities:Ensure continuity of nursing services in the development, implementation, and evaluation of quality careConduct assessments for...

  • Machine Operator

    3 weeks ago

    Troy, Michigan, United States Conagra Brands Full time

    Shift: This role is 2nd Shift, -Hourly Rate: $0.00 an hourPosition Summary: You will be required to process frozen raw meat products for making SJ products. This will require you rotate through all aspects of the stuffing area. This includes operating stuffers, handling loops of product, racking, tub handling, and trolley washing.Position...

  • Machine Operator

    1 month ago

    Troy, Michigan, United States Conagra Brands Full time

    Shift: This role is 2nd Shift, -Hourly Rate: $0.00 an hourPosition Summary: You will be required to process frozen raw meat products for making SJ products. This will require you rotate through all aspects of the stuffing area. This includes operating stuffers, handling loops of product, racking, tub handling, and trolley washing.Position...

  • Security Operations Manager

    1 week ago

    Troy, Michigan, United States DK Security, Inc Full time

    Job Title: Security Operations ManagerCompany: DK SecurityDESCRIPTION:- Operations Managers lead and manage contract and temporary security contracts in a specific region- Looking for an enthusiastic individual with experience in leadership, great communication, organization, and relationship building skills- Perfect for those who enjoy a flexible work...

  • Machine Operator

    1 week ago

    Troy, Michigan, United States Adecco Full time

    Job DescriptionJob DescriptionAdecco is currently assisting a client recruiting for Machine Operators in East Troy, WI. This Machine Operator position is a temp to hire opportunity, with pay based on experience and minimum $16.00 per hour. For instant consideration for this position, Apply Now 1st shift 7:00am- 3:00pm 3rd shift 11:00pm- 7:00am Machine...

  • Software Test Supervisor

    1 week ago

    Troy, Michigan, United States N.S. International Full time

    Company Overview Nippon Seiki is a world-class manufacturer of instruments for vehicles, agricultural, and construction equipment. Established in 1945, Nippon Seiki Co., Ltd. is headquartered in Japan, with numerous facilities worldwide. N.S. International, Ltd. ("NSI"), a group company of Nippon Seiki, located in Troy, MI, is a tier one supplier of...

  • Laser Tracker Operator

    1 week ago

    Troy, Michigan, United States Waltonen Full time

    Waltonen Engineering is actively seeking a Laser Tracker Operator to join our team Responsibilities Report to Independence Tooling Operations Manager Ensure that manufactured and purchased parts conform to engineering specifications and drawings using a Laser Tracker or CMM. Mark up manufactured parts for finish machining operations as required by the...

  • CNC Operator 2nd Shift

    2 months ago

    Troy, Michigan, United States Magna International Full time

    Job Number: 59131 Group: Magna Powertrain Division: MPT Sterling Heights Job Type: Permanent/Regular Location: STERLING HEIGHTS Group Introduction Advancing mobility. Making automotive technology that is smarter, cleaner, and safer, while still fun to drive. And making it for everyone. That's what we're passionate about at Magna Powertrain. We do it by...

  • CNC Operator 2nd Shift

    3 weeks ago

    Troy, Michigan, United States Magna International Full time

    Job Number: 59131 Group: Magna Powertrain Division: MPT Sterling Heights Job Type: Permanent/Regular Location: STERLING HEIGHTS Group Introduction Advancing mobility. Making automotive technology that is smarter, cleaner, and safer, while still fun to drive. And making it for everyone. That's what we're passionate about at Magna Powertrain. We do it by...

  • Manual Lathe Operator

    1 week ago

    Troy, Michigan, United States Shively Diversified Management Services Full time

    Job DescriptionJob DescriptionWe are seeking an experienced Manual Lathe Operator to join our team. The ideal candidate will have extensive knowledge and hands-on experience operating manual lathes to produce precision components according to specifications. This is a direct hire position with opportunities for growth and advancement. **Responsibilities**Set...

  • Maintenance Supervisor

    1 week ago

    Troy, Michigan, United States Village Green Full time

    Job DescriptionDaily supervision of Maintenance staff members, including delegation of work orders, special projects, and time management techniquesInspection and oversight of existing and completed work orders HVAC, Boiler, plumbing, electrical, appliance, and all other service requests Mentoring and training new and existing maintenance staff members ...

  • Test Lab 2nd Shift Operations Lead

    3 weeks ago

    Troy, Michigan, United States Collins Aerospace Full time

    Date Posted: Country:United States of America Location:HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA Position Role Type:Onsite Collins Aerospace is seeking an experienced Test Lab 2nd Shift Lead. You will own the testing process within the value stream for 2nd shift. Primary responsibility is to direct union personnel responsible for...

  • Payment Poster

    1 week ago

    Troy, Michigan, United States Smile Partners USA Full time

    Job DescriptionJob DescriptionSmile Partners USA | Accounts Receivable Specialist | Payment Poster (Dental) | Troy, MISmile Partners is an MSO (Management Services Organization) built on clinical excellence and long-term relationships with our staff and patients. We support a network of individually branded dental practices, with locations in Metro Detroit,...

  • Field House Temp Staff

    1 week ago

    Troy, Michigan, United States Rensselaer Polytechnic Institute Full time

    Job Summary Incumbents are hired on an if/when needed basis during events at the Houston Field House. Representative assignments include: Parking Lot Attendant: Sell lot spaces, and keep supervisor apprised of any problems or issues that arise. Usher: Assist patrons entering and exiting the building with seating, directions, etc.. Enforce Field House...

  • Purchasing Assistant

    1 week ago

    Troy, Michigan, United States Rose Pest Solutions Full time

    Overview: Description Rose is on the lookout for a Energetic Purchasing Assistant to join our team This position offers a blend of office duties and warehouse responsibilities, providing a dynamic and diverse work experience. As a Purchasing Assistant, you will be at the heart of our operations, receiving, storing, and shipping materials and equipment to...

  • Tower Technician 2 104189

    1 week ago

    Troy, Michigan, United States Black & Veatch Family of Companies Full time

    We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients. Company : Overland Contracting Inc Req Id : 104189 Job Title : Tower Technician Location : RGTROY Business Unit...

  • One LLC Hiring For Team Lead, Event Operations Remote Opportunity at Troy, MI 48083, United States

    3 weeks ago

    Troy, Michigan, United States One LLC Full time

    Job Description Job Title: Team Lead, Content Operations Location: Remote s to: Manager, Event Operations About Us We believe in better. We believe that better culture, better benefits, and better solutions lead to achieving the best results. We help companies WIN by engaging their employees, partners, and customers with our future-proofed travel and...