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Quality Assurance Manager

1 month ago

Detroit, Michigan, United States BELFOR Holdings Full time
TPGAt The Professional Group, we aren't just a companywe're a family.

We treat one another as family members and we hire the kind of people we want in our family, not just in our company.

When we say we have each other's back it means that we will not let a fellow TPG Professional fail We will not put a fellow Professional in danger.

We will offer to help a co-worker BEFORE they ask for it. Our team members are carefully selected to do a job most people wouldn't do. They must fit our culture and deliver upon our commitments to clients. Without our carefully selected and professionally trained team members, many offices simply would not operate efficiently.

Are you interested in being an integral part of all that The Professional Group has to offer? Do you have what it takes to become a true Professional? Are you a committed, hardworking individual who will go to great lengths to provide exceptional service? Are you passionate about working hard and having fun while you do so? If you answered yes to these questions, we want you to come work with us.

Position OverviewJOB SUMMARYOversees janitorial operations and administrative activities in multiple accounts. Ensures that quality control measures are in place to maintain high levels of service with customer specifications/contract requirements. Maintains regular communication with managers/supervisors and customers. Prepares account budgets and ensures that accounts remain profitable. Position reports to Operations Manager.

POSITION REQUIREMENTS - ESSENTIAL FUNCTIONSLead, manage and direct the operations of all assigned cleaning staff and supervision in multiple accounts.

Responsible for the overall direction, coordination and evaluation staff and management. Carry out management responsibilities in accordance with Company policies.
Ensures that all manager's paperwork and reports are submitted timely and accurately.

Participates in regularly scheduled safety audits, risk assessments, inspections, and meetings to determine the effectiveness of safety and accident prevention activities, and to ensure compliance with all applicable safety directives.

Conducts regulatory and safety awareness training.
Oversee and direct assigned staff for performance reviews, new hires and terminations. Perform Corrective disciplinary action and positive reinforcement as needed with assigned staff. Promote and exhibit Company culture and values.
Maintain daily communication with management and supervisory staff to resolve issues or problems. Investigate employee incidents and accidents.
Ensure that customer cleaning specifications are being followed. Meet with customers regularly to ensure satisfaction.
Other duties as assigned by Operations Managers.

  • 1ESSENTIAL EXPERIENCE AND EDUCATIONAssociates degree or High School Diploma. Will consider experience in lieu of educational requirements.5 plus years experience in janitorial services or service equivalent in a supervisory capacity Excellent organizational, customer service and management skills Ability to work in a diverse environment.
Must have a valid Driver's License.
Strong oral and written communication skills.
Strong accounting skills.

Strong computer skills, Excel, Word and Google emailPHYSICAL DEMANDSSustained periods of standing, sitting, walking and kneelingAbility to lift up to 30 pounds on a regular basisMay sit for extended periods of time during travel and administrative activities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

DutiesJOB SUMMARYOversees janitorial operations and administrative activities in multiple accounts. Ensures that quality control measures are in place to maintain high levels of service with customer specifications/contract requirements. Maintains regular communication with managers/supervisors and customers. Prepares account budgets and ensures that accounts remain profitable. Position reports to Operations Manager.

POSITION REQUIREMENTS - ESSENTIAL FUNCTIONSLead, manage and direct the operations of all assigned cleaning staff and supervision in multiple accounts.

Responsible for the overall direction, coordination and evaluation staff and management. Carry out management responsibilities in accordance with Company policies.
Ensures that all manager's paperwork and reports are submitted timely and accurately.

Participates in regularly scheduled safety audits, risk assessments, inspections, and meetings to determine the effectiveness of safety and accident prevention activities, and to ensure compliance with all applicable safety directives.

Conducts regulatory and safety awareness training.
Oversee and direct assigned staff for performance reviews, new hires and terminations. Perform Corrective disciplinary action and positive reinforcement as needed with assigned staff. Promote and exhibit Company culture and values.
Maintain daily communication with management and supervisory staff to resolve issues or problems. Investigate employee incidents and accidents.
Ensure that customer cleaning specifications are being followed. Meet with customers regularly to ensure satisfaction.
Other duties as assigned by Operations Managers.

  • 1ESSENTIAL EXPERIENCE AND EDUCATIONAssociates degree or High School Diploma. Will consider experience in lieu of educational requirements.5 plus years experience in janitorial services or service equivalent in a supervisory capacity Excellent organizational, customer service and management skills Ability to work in a diverse environment.
Must have a valid Driver's License.
Strong oral and written communication skills.
Strong accounting skills.

Strong computer skills, Excel, Word and Google emailPHYSICAL DEMANDSSustained periods of standing, sitting, walking and kneelingAbility to lift up to 30 pounds on a regular basisMay sit for extended periods of time during travel and administrative activities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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