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Director of Owner Services
3 months ago
Director of Owner Services:
- Apply
Director of Owner Services:
- Agency: HOUSING PRESERVATION & DVLPMNT
Posted on: 06/01/2024
- Job type: Fulltime
NYC-ALL BOROS
- Title Classification: Exam may be required
OWNER SERVICES
- Salary range: $105, $115, About HPD:
- The New York City Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- HPD is entrusted with fulfilling these objectives through the goals and strategies of
Housing Our Neighbors:
A Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework.
HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City's complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
- Your Team:
- The Office of Housing Access and Stability ("HAS") consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.
- At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD's rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible lowincome families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.
- Your Impact:
- Your Role:
Responsibilities:
- The Director provides overall direction and supervision to the Deputy Director and Project Manager, who are responsible for the supervision and coordination of the activities through the Owner Services teams. Along with these teams, the Director will ensure program integrity and compliance balanced with efficiency and transparency to support eligible owners' participation in HPD programs. The Director is responsible for supporting owners' and property managers' use of the DTR Owner Portal. The Director will work in partnership across the agency and with external partners to develop and implement the use of new tools and systems to further the goal of moving applicants to stable housing as efficiently as possible.
- The Owner Services team is responsible for the processing of the Landlord Package, enrolling owners through the NYC vendor registration process, conducting rent reasonableness determinations, processing requests for rent increases and supporting owner's participation in the programs. They are responsible for identifying and addressing any bottlenecks in processing. They will set and track targets for service level delivery to external stake holders. They will collaborate with owners and other partners to understand and navigate layered affordable housing programs and requirements to determine the appropriate subsidized rents for housing units. They will develop training materials and facilitate training opportunities for both staff and external stakeholders to provide opportunities for learning about requirements and how to participate in HPD's rent subsidy programs.
- Preferred skills:
- Strong leadership and supervisory experience
- Experience managing programs as well as seeking ways to improve programs and procedures
- Exceptional project management, organizational, analytical, quantitative, and qualitative skills
- Exceptional presentation and interpersonal communication skills.
- Comfort with technology, including Microsoft Office suite (Word, Excel, Access, PowerPoint, Visio, BI) and other analytical, process or flowchart, and other tools and data systems
- Familiarity with affordable housing programs and rental subsidy administration
- Knowledge of federal, state, and local housing laws and regulations
- Experience or understanding of residential property management
