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Customer Service Representative
3 months ago
Customer Service Representative 1, Mobile Billing- Onsite
About the Company: Inclusively is collaborating with a top broadband connectivity company and cable operator to recruit a Customer Service Rep 1, Mobile Billing- Onsite.
About Inclusively: Inclusively is a digital platform that links candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, such as mental health conditions (e.g., anxiety, depression, PTSD), chronic illnesses (e.g., diabetes, Long COVID), and neurodivergence (e.g., autism, ADHD). Applicants with one or more of these conditions are encouraged to apply. At Inclusively, it's not mandatory for applicants to disclose their specific disability.
- Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Customer Service Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
- Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free company services where available, and more.
- No matter your background, our training program can put you ahead of the curve on all the latest technology.
- What is the Mobile Customer Service Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins.
If you're ready to grow your skills, this is a role with a lot of potential. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements, and repairs.
Advanced diagnostic tools and comprehensive training allow you to address technical inquiries and ensure services are running smoothly. There's a deliberate path to success with clear career advancement opportunities. Our supervisors, who started as Representatives themselves, provide the necessary support to help you become a successful employee.
To get started, the minimum qualifications for the Mobile Billing Customer Service Representative are the ability to read, write, speak, and understand English, along with a High School Diploma or GED. Preferred qualifications include customer service experience, working with multiple software applications, and high-volume phone experience in a customer service/call center job, particularly in cable operations, mobile, or telecommunications call centers.
