Director of Business Development-Pinellas, Pasco and Hernando HPH Hospice

1 week ago

New Port Richey, Florida, United States Chapters Health System Full time
It's inspiring to work with a company where people truly BELIEVE in what they're doing

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success

The Director of Professional Relations is a professional customer service director who oversees the team of Professional Relations Representatives. The Director develops, organizes, implements and monitors plans to achieve the companies' admissions and growth objectives.

Qualifications:
Bachelor's degree in health or business or related area
Minimum of eight (8) years of related experience
Minimum of five (5) years of management/supervisory experience

Demonstrated skills and ability in:
fiscal accountability, communication (written, verbal, persuasion, negotiation, and public speaking), interpersonal relations, customer service, problem solving, individual team motivation, planning and organizing, data analysis, conflict resolution and other leadership qualities
Ability to supervise and manage a productive staff
Mobile Driver - Valid driver's license and automobile insurance per Company policy
Readily available and able for local travel
Able to manage physical and emotional demands of hospice work
Ability to remain calm and problem solve in critical situations Competencies:
Satisfactorily complete competency requirements for this position

Responsibilities of all employees:
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety and security practices.
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with co-workers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position

Leadership Success Factors:
Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
Initiative. Originate action to achieve goals.
Management Identification. Identify with and accept the problems and responsibilities of management.
Judgment. Make realistic decisions in consideration of organizational needs and resources.
Planning, Organizing and Controlling.

Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources.

Take action monitor results.
Leadership. Utilize appropriate interpersonal in guiding individuals toward task accomplishment.
Work Standards. Set high goals and standards of performance. Compel others to perform.
Tolerance for Stress. Maintain stability of performance under pressure and/or opposition.
Innovation. Generate and/or recognize creative solutions in work related situations.
Delegation. Allocate responsibilities effectively and appropriately.
Staff Development. Develop skills and competencies of subordinates.
Organizational Sensitivity. Perceive the impact and implications of decisions on the organization.
Ethics. Model highest standards of conduct and ethical behavior; adopt a strong position against fraud and abuse.
Regulatory Compliance. Comply with all regulations and advise staff of their own and the organization's responsibilities; monitor compliance.

Job Responsibilities:


Achieves admission/conversion rate goals, constructs strategies, and directs implementation of plans to achieve goals; monitors and assesses results and makes recommendations for improvements.

Works with the Patient Access/Admissions department and Enrollment Center to ensure all appropriate patients are admitted in a timely fashion.

In collaboration with the Sr. VP, develops growth strategies, new programs and collaterals for all service areas.
Maintains and establishes business relationships with all referral sources to support long term referral business growth.
Responsible for hiring, selecting, training, mentoring, disciplining, and terminating department personnel. Ensures each Professional Relations Representative is equipped to meet goals to grow the assigned territory.
Provides feedback to the Sr.

VP, Sales and Growth Strategy to assist in developing, implementing and evaluating marketing plans to support affiliate's patient access objectives.

Collaborates with the Patient Access/Admissions staff, Clinical Leadership, and other Department heads to implement business plans.
Acts as liaison between Organization, referring community and patient/families to resolve conflicts.
Participates in budgetary planning, preparation and administration for the department.
Evaluates cost and feasibility of department expenditures per Company policy and procedures.
Performs other duties as assigned.


This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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