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Customer Service Technical Coordinator
2 weeks ago
Customer Service Technical Coordinator page is loaded **Customer Service Technical Coordinator**
**Customer Service Technical Coordinator**
locationsUSA - Wichita, KS time typeFull time posted onPosted Today job requisition idR Key Responsibilities
Generate potential solutions to complex customer inquiries by phone, email, and online chat; look beyond the immediate problem to the broader implications of actions or decisions
Develop and maintain strong product knowledge and technical customer service expertise in order to correlate customer inquiries to Wolters Kluwer products and solutions
Communicate potentially sensitive information with other departments and/or external stakeholders
May co-ordinate the work of other team members in a non-supervisory capacity
Key Requirements
5+ years experience in a B2B customer service role or equivalent education
Extensive knowledge of technical customer service processes
Excellent verbal and written communication skills
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.
**The Power of Purpose**
Wolters Kluwer reported 2020 annual revenues of 4.6 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit , follow us on , , and .
**U.S. COVID-19 Vaccination Requirements**
In order to help ensure a healthy and safe workplace for our employees, contingent workers and visitors, Wolters Kluwer currently requires all US employees to be fully vaccinated against COVID-19. Candidates will be required to provide sufficient proof of full vaccination in order to be eligible for employment. Wolters Kluwer will consider all requests for reasonable accommodation for this requirement based on disability and/or sincerely held religious belief and will decide on an individualized basis whether an accommodation can be granted.
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