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Plumbing Dispatcher

3 months ago

Richmond Hill, Georgia, United States Canady's Full time
Job DescriptionJob Description

JOIN OUR BUSY TEAM

CANADY'S, a proud affiliate of the Master Trades group, is on the lookout for an energetic individual to fill the role of Dispatcher in Richmond Hill, GA If you excel in delivering outstanding service with a friendly demeanor, relish collaborative work, and are keen to play a part in the growth of an expanding company that offers significant opportunities for career progression, this is your chance

In the role of Plumbing Dispatcher, you will be instrumental to our Plumbing Department, coordinating closely with technicians to organize calls and optimize revenue potential. Your contributions will be vital to the department's success and achieving our revenue goals.

Essential Job Functions:

  • Learn Service-Titan and how to dispatch within the CRM.
  • Maintains the daily schedule of calls and prioritizes the most urgent and profitable calls to meet departmental budgets
  • Updates Service Manager throughout the day of revenue to goal
  • Updates Call Center Lead with calls needed to fill the schedule
  • Manage the whereabouts and needs of technicians in the field
  • Confirm upcoming appointments for the department
  • Learns the strengths and weaknesses of service technicians to methodically select the right tech for the right call
  • Builds rapport with technicians to foster good communication between tech and dispatcher
  • Communicates with customers to keep them informed of their appointment
  • Reviews service calls and any prior customer or location history to drive revenue
  • Promotes same-day work and rearranges schedule to accommodate completion of job
  • Schedules return visits or sold work accordingly in a timely manner
  • Reschedules low-priority calls to capture the urgent and high-priority calls

Qualifications:

  • Ability to multi-task with a high level of accuracy and attention to detail
  • Mastery of prioritization of tasks and responsibilities without oversight
  • Strong communication skills, written and verbal
  • Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
  • Goal-driven and results-oriented
  • Resourceful, quick thinking, and adaptive
  • Experience with Service-Titan preferred but not required

Experience/ Education:

  • High School Diploma or equivalent required
  • Sales experience is strongly desirable.

Compensation:

  • Based on experience

Benefits:

  • Competitive Dental, Vision, and Healthcare Plans
  • 401(k) matching
  • Short-Term and Long-Term Disability
  • Life Insurance
  • PTO
  • Paid Holidays
  • Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE