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Associate Analyst, Customer Solutions Digital

3 months ago

Davidson, United States MSC Industrial Direct Full time
Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work.

That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Watch HERE ) to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition

ID :
15870

Employment Type :
Full Time

Job Category :
Customer Solutions

Work Location :
Davidson, NC (CSC)

State or Province :
North Carolina (US-NC)

BRIEF POSITION SUMMARY:

Through analysis of MSCs robust solutions data as well as in-depth customer interviews, the Associate Analyst - Customer Solutions Digital supports the develop insights to improve customer behavior, capability adoption and value realization for existing Solutions Customer.

These insights will also support our Solutions Program Owners and Product Managers in driving measurable improvements in customer experience and retention.

DUTIES and

RESPONSIBILITIES:

  • Completes data discovery, analysis, and information delivery in support of ControlPoint strategy development
  • Enables quantification and visibility of ControlPoint performance, inventory composition and end user behaviors
  • Helps define development requirements for ControlPoint services, capabilities, features and functionality
  • Designs / develops transactional and non-transactional analytical data models to provide insights on existing solutions and to proactively identify opportunities to improve data quality and applicability
  • Data Analysis:
  • Revenue = Breakout by Product Category, SKU, Customer Industry Class, Frame Type, Implementation Size, etc.
  • Inventory Composition = Breakout by Product Category, SKU, On Hand Value & Quantity, Replenish Frequency, Stockout Incident Rate, etc.
  • Transactions = User Personas, Feature Utilization, Breakout by Operation Type, Day, Time, etc.
  • Ratios = On Hand Value to Users, Total SKUs to Revenue, Feature Usage to Revenue, Range of Inventory Turns, etc.
  • Identifies traits of existing solution customers (industry, size (# of employees), location, current MSC support levels and frequencies
  • Collaborates cross-functionally to identify, research, prioritize and solve problems that maximize impact and value for all stakeholders
  • Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose
  • Participates in special projects and performs additional duties as required.

INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and

EXPERIENCE:

  • Bachelor's degree in Business, Statistics, Supply Chain or related experience is required.
  • Prior work experience in a data analysis capacity is preferred

SKILLS:

  • Critical thinking and problem solving
  • Strong analytical and data visualization
  • Communication and presentation
  • Time management and organizational skills
  • Self-driven and able to work independently and as part of a team

OTHER REQUIREMENTS:

  • A valid driver's license and the ability to travel up to 10% of the time are required.
  • This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI").
Why MSC? People. Collaboration. Insight. That's how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results.

With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities,

Associate Inclusion Circles:

Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.


Equal Opportunity Statement:

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE \_US&previewLink=true&referrerSave=false) to review.