Client Solutions Specialist-New Grads Welcome

2 weeks ago

Chicago, Illinois, United States Skai Full time

Ready to take your career to the next level?

Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in

Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.

As the core of the Skai 24x7 Support Team, Client Solutions Specialists handle incoming support tickets and live chat inquiries from Skai clients to address or escalate those tickets as needed. This role requires you to be a strong technical expert, a project manager, an exceptional written communicator, and to approach your work with an analytical, problem-solving mindset that puts Skai's clients first. Candidates looking to start a career in online marketing or SaaS are encouraged to apply

What You'll Do:

  • Provide practical and helpful solutions by utilizing in-depth training, internal resources, and an investigative mindset to review, analyze, and resolve support requests submitted by Skai's clients.
  • Enable real time support for Skai's clients during work hours by responding to live chat support requests.
  • Manage and re-prioritize your personal queue of support tickets on a daily basis.
  • Partner with the global Skai 24x7 Support Team to fulfill complex requests and meet quarterly goals.
  • Build a deep understanding of Skai processes and best practices, partnering with or re-routing tasks to other teams when appropriate.
  • Become a subject matter expert in online advertising and Skai's products while helping the team meet and surpass quarterly performance benchmarks.
  • Identify potential opportunities to improve Skai's products, processes, and documentation.
  • Continually strive to provide the best customer service possible by upholding Skai's core values of Innovation, Passion, Integrity, and Humility.

What You'll Need:

  • Relatable experience working in a customer-facing role (having worked with demanding clients is a big plus).
  • A passion to understand how things work paired with the ability to intake, translate, and resolve complex technical challenges.
  • Demonstrated interest or experience in advertising, software, and technology (internships and contract work count)
  • Outstanding written communication skills and project management experience.
  • Working knowledge of MS Excel (formulas, pivot tables, macros...)
  • The desire to prove yourself and continue to seek career-advancing challenges.
  • Ability to work both independently and as part of a team in a fast-paced environment.
  • Ability to work standard hours with flexibility to shift hours to cover for other regions and/or major holidays and peak seasons when needed.
  • Undergraduate college degree or comparable certification \ experience.

More about Us:

  • The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions.
  • Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight
  • We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.

The hourly range for this position is $23-$25/hr. The actual hourly amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.

Join us we've been looking for you

This role is open to candidates located in Chicago.

At Skai we have comprehensive medical coverage, employer match retirement savings and generous paid time off. More importantly, we offer the things that make Skai a great place to develop your potential, both professionally and personally. In addition, you will also receive:

  • Dental and vision coverage
  • Employee share options program
  • Generous paid family leave policy
  • Flexible hybrid working model
  • Life insurance and short/long term disability
  • Professional growth stipend
  • Diversity and inclusion programs
  • Office commuting benefits
  • ClassPass Membership
  • Volunteering and community opportunities
  • Employee Assistance Program
  • Company sponsored employee social events
  • Office lunches and fully stocked kitchen

Equal Employment Opportunity:

Skai, Inc. is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities:

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai, Inc is an E-Verify employer.

  • Client Solutions Associate

    2 weeks ago

    Chicago, Illinois, United States Resource Environmental Solutions Full time

    Overview: RES is currently accepting applications for the position of Client Solutions Associate in our Milwaukee, WI, Brodhead, WI or Chicago, IL offices. The Client Solutions Associate position is designed to be an initial entry point into the RES Sales team and plays a major function in supporting the pursuit of RES new business opportunities and...

  • Client Solutions Associate

    2 weeks ago

    Chicago, Illinois, United States Resource Environmental Solutions LLC Full time

    Overview:The Client Solutions Associate role is a starting point in the RES Sales team, supporting RES's pursuit of new business opportunities and growth strategy.This position involves assisting in identifying potential projects for clients, building the sales pipeline, and developing client deliverables to deliver ecological restoration and water resource...

  • Client Solutions Director

    2 weeks ago

    Chicago, Illinois, United States Hearst Full time

    Welcome to iCrossing!Here at iCrossing, we've been teaming up with top B2B and B2C brands for more than two decades, providing innovative marketing and tech solutions that elevate brand experiences and marketing strategies to deliver exceptional business results. Our approach revolves around people, enhancing customer, employee, and user experiences across...

  • Client Service Solutions, Hedge Fund Services, – Associate Specialist

    4 weeks ago

    Chicago, Illinois, United States Northern Trust Full time

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Client Solutions Manager

    4 weeks ago

    Chicago, Illinois, United States Epsilon Full time

    Job DescriptionAbout this RoleOur company is looking for a Client Solutions Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients. The primary role of the CSM is to...

  • Client Solutions Manager

    2 weeks ago

    Chicago, Illinois, United States PUBLICIS GROUPE Full time

    Company DescriptionJob DescriptionAbout this RoleOur company is looking for a Client Solutions Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients. The primary role...

  • Business Service Specialist, Global Client Network

    2 weeks ago

    Chicago, Illinois, United States Aon Full time

    Business Services SpecialistAs part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Global Client Network in Chicago. As a Business Service Specialist, you will report directly to the Team Leader. This is a hybrid role requiring the successful applicant to work both...

  • Client Onboarding Specialist

    2 weeks ago

    Chicago, Illinois, United States Dexian Full time

    Role: Client Onboarding SpecialistLocation: Chicago, IL OnsiteDuration: 6 months (Extension or possible conversion based on the performance)Pay Range: $28/hr. - $30/hr.Role Summary:The Client Implementations team is responsible for driving and coordinating all aspects of the setup of custom Treasury and Banking services to ensure a best-in-class experience...

  • Customer Engagement Specialist

    4 weeks ago

    Chicago, Illinois, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • SAP Solutions Specialist

    2 weeks ago

    Chicago, Illinois, United States Ferrero Full time

    Job Location: ​Chicago​Company descriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products...

  • Client Onboarding Specialist

    2 weeks ago

    Chicago, Illinois, United States Overwolf Ltd Full time

    We're looking for a Client Onboarding Specialist to operate on the front lines and ensure customer satisfaction and success with NitroAs our Onboarding Superstar, you'll be the primary point of contact for new clients, expertly managing everything from assessing publishers' needs to guiding tech product discussions, and effectively implementing advertising...

  • Client Specialist I

    2 weeks ago

    Chicago, Illinois, United States Chubb Full time

    JOB DESCRIPTION Combined Insurance, a Chubb Company, is seeking a Client Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals JOB SUMMARY The CWB (Chubb Workplace Benefits) Client Specialist will serve...

  • NA Head of Client Solutions, Total Portfolio Solutions

    4 weeks ago

    Chicago, Illinois, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Client Relations Specialist

    2 weeks ago

    Chicago, Illinois, United States Abc Imaging Full time

    ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.Job Description: We are hiring for an on-site Client Relations Specialist/Manager at our Chicago location, who can provide exemplary service to our clients' creative...

  • Renewals Specialist Sales Solutions

    2 weeks ago

    Chicago, Illinois, United States talent_grids Full time

    RENEWALS SPECIALIST, SALES SOLUTIONS LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the worlds workforce in ways no other company can. Were much more than a digital...

  • Client Support Specialist

    2 weeks ago

    Chicago, Illinois, United States The Bail Project Full time

    **Client Support Specialist** **Department:** Operations **Location:** Chicago, IL ***This is currently a full time 6-month position with the potential to become full-time.*** ***This role is a full time position for high volume sites that also exhibit longer case durations.*** **About The Bail Project:** *The Problem* There is no place in the criminal...

  • Data Solutions Customer Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Morningstar Full time

    About the Role: Morningstar offers market data for more than 14 million global instruments including equities, futures, options, commodities, and precious metals on every major exchange worldwide. Brokerage firms, banks, and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data...

  • Client Relations Specialist

    2 weeks ago

    Chicago, Illinois, United States ABC Imaging Full time

    ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job Description:We are hiring for an on-site Client Relations Specialist/Manager at our Chicago location, who can provide exemplary service to our clients' creative...

  • Associate Client Solutions Manager

    4 weeks ago

    Chicago, Illinois, United States Epsilon Full time

    Job DescriptionAbout this RoleOur company is looking for an Associate Client Solutions Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients. The primary role of the...

  • Client Service Specialist

    2 weeks ago

    Chicago, Illinois, United States Veterans Sourcing Group Full time

    Job title: Client Service Specialist Pay rate: $28/hr W2Location: Chicago, IL - onsiteBusiness rationale: Contractor shall support CSAM client onboarding. For this role it is more application of the rules and regulations related to BSA in an Asset Management framework. Concentration on anyone with AM experience from the 1st line who has to review client...