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Conference Services Manager

1 month ago

Washington, Washington, D.C., United States InterContinental Full time

About us
Do you see yourself as a
Conference Services Manager?

When you're a part of IHG, you're more than your job title. And that's what we love - the individual talents, interests and dreams that make you who you are.

Join us and we won't expect you to conform to any stereotype - because we know that a team with different perspectives and passions can only make us stronger.


HOTEL OVERVIEW:
A luxurious hotel destination at The Wharf on D.C.'s Waterfront, the InterContinental Washington D.C. - The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. - The Wharf enjoys the most incredible waterfront views of D.C.

Steps away from America's political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river's edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting.

Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.


Your day to day


In this role you will, manage and coordinate all conferences, meetings, group functions and group activities booked through the sales department.


  • Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
  • Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order.
  • Work with sales team to service and solicit new business.
  • Upsell client events and manage function space and room block inventory as assigned.
  • Assist in the implementation of the hotel's catering and conference strategy
  • Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room setup, group room blocks and VIP services, etc.
  • Welcome group contact upon arrival at function and ensure guest satisfaction.
  • Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
  • Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
  • Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
  • Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
  • Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
  • Maintain client files and update information daily in accordance with established departmental policies and procedures.
  • Review daily postings of charges to master accounts of clients and resolve any discrepancies or process necessary adjustments. Review final bill prior to presenting to client.
  • Complete postconference reports of events for senior management, and complete other reports as needed or requested.
  • Report and communicate Meeting event needs between the client and hotel.
  • Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and followup on delivery.
  • Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel.
  • May perform other duties as assigned.

What we need from you
Some College plus 1-2 years sales or marketing related experience or equivalent combination of education and experience. Knowledge of hotel sales and/or catering required. Prior experience in a luxury hotel environment is preferred. Must speak fluent English.

This job requires ability to perform the following:

  • Frequently standing up or moving within and outside of the facility
  • Carrying or lifting items weighing up to 25 pounds
  • Handling objects
  • Bending, stooping, kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, and giving and receiving instructions.
  • Mathematical skills, including basic

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