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Customer Service Manager

3 months ago

Saline, Michigan, United States Data Electronic Devices Full time
Job DescriptionJob Description

Saline Lectronics (an Emerald Technologies company) has an exciting opportunity for a Customer Service Manager to join its Saline team In this leadership role, you will manage the direction, development, and execution of the customer service function for this site. The incumbent is responsible for all aspects of program management for the site, serving as the liaison between the company and the customer to ensure customer needs are met.

At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits

Responsibilities of the Customer Service Manager:

  • Hire, develop, and retain a high-performing team.
  • Drive business growth to existing customers, monitor and drive customer satisfaction.
  • Establish realistic commitments internally and externally.
  • Managing build priorities internally with cross functional teams, in support of Customer Service.
  • Manages process readiness by driving effective meetings with both internal and external teams.
  • Ensuring performance on key business metrics achieve business objectives (revenue growth, margin performance, cost management/PPV, inventory turns, AR management escalations, etc.)

Benefits of the Job:

  • Competitive medical, dental, and vision benefits.
  • Health Savings Account/Flexible Spending Account
  • 401K and company matching with no vesting period
  • PTO for rest and relaxation
  • Gym reimbursement (through Anthem)
  • Employee Assistance Program
  • A safe and inclusive work environment with team and management support
  • Employee training and development
  • Community service and philanthropic initiatives
  • Employee appreciation and events
  • Career advancement opportunities
  • Employee Referral program
  • Employee discounts

Qualifications of the Customer Service Manager:

  • Associate or Bachelor's Degree
  • 3+ years of Customer Service, Account Management, or technical project or program management experience.
  • Experience in the Electronics Manufacturing Services (EMS) Industry a plus.
  • Strong analytics and reporting/presentation skills.
  • Team player, strong written & oral communication skills.
  • Prior management experience leading and developing teams.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.