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Customer Service Representative

2 months ago

Saline, Michigan, United States Susan Rosales - State Farm Agent Full time
Job Description

**Position Overview**

Susan Rosales - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our insurance and financial products.

Key Responsibilities:

  • Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Customer Service: Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Use a customer-focused, needs-based review process to educate customers about insurance options and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Business Development: Develop and implement strategies to grow our customer base and increase sales revenue.

Benefits:

  • Competitive Salary: Earn a competitive salary plus commission/bonus.
  • Benefits Package: Enjoy a comprehensive benefits package, including 401K, paid time off, and valuable experience.
  • Opportunities for Advancement: Grow your career with opportunities for advancement within our agency.

Requirements:

  • Sales Experience: 1+ year of sales experience, preferably in outside sales or inside sales representative, retail sales associate, or telemarketing.
  • Communication Skills: Excellent written, verbal, and listening communication skills.
  • License Requirements: Ability to obtain Property and Casualty license and Life and Health license.
  • Availability: Must be available to work a flexible schedule.

What We Offer:

Susan Rosales - State Farm Agent is a dynamic and growing agency that offers a supportive and collaborative work environment. We are committed to helping our customers achieve their goals and live their best lives. If you are a motivated and customer-focused individual who is passionate about insurance and financial services, we encourage you to apply for this exciting opportunity.