Venue Director

1 week ago

New Haven, Connecticut, United States Pinnacle Live Full time
Venue Director I

RELOCATION ASSISTANCE AVAILABLE

Company Overview:
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better.

With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

The most impressive, impactful meeting and events all have the same common denominator:
dedicated, determined people, working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges in order to deliver unforgettable hospitality and live event experiences.

Job Summary:
The Venue Director I is responsible for

successfully managing

their assigned venue. They will be responsible for maintaining profitability

and

achieving sales and operations goals while providing

best-in-class

customer service to all stakeholders

,

including hotel partners, clients

,

and team members. The Venue Director I

will create a culture of achievement, support diversity, pursue continuous improvement

,

and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Business hours will vary. Extended business hours on weekends and minimal travel required. This means having extensive knowledge while understanding and striving to meet the strategic goals, mission, values, and beliefs.

Essential Functions:
Provide leadership in

executing

all phases of events while maintaining

the

highest

commitment to

best-in-class customer service to internal and external stakeholders

.

Ensure efficient floor operations, such as the timely and accurate set and strike of equipment and othe

r e

ssential floor activities.

Review P&L to ensure

profitability; manage expenses by effectively utilizing available resources

; and

Implement

cost control measures where necessary.

Maintain inventory integrity

,

ensuring quality, functionality, organization

,

and availability

Attend hotel meetings as necessary

Maintain

a working knowledge of industry trends, tools

,

and innovations

Develop and maintain strong relationships with venue partners

Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits

Ensure timely payment of all payables

Ensure timely processing of billing and invoices; enforces compliance with all financial managemen

t

SOP's

.

Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle

.

Ensure timely payment of all payables and completion of all reporting

Effectively utilizes the Company's sales cycle to maximize revenue and improve capture rate

Train, manage and develop team in accordance with company SOPs facilitating elevated customer
s

ervice standards, employee growth

,

and a culture of achievement.

Effectively utilizes applicable company computer systems and continually

works

toward updating and Improving systems and technical skills needed to run them.

Provide technical support for events as necessary

Delegate tasks effectively as required

C

omply with all safety protocols and standard operating procedures

Other duties as assigned.
Education

& Experience:

High School Graduate or equivalent
Three (3)

years

of

management-level experience in the

audio-visual

and/or hospitality industry preferred
Demonstrated experience aligning team members behind common goals
Excellent communication skills with the ability to foster long-term relationships (with internal teams

and

external partners)

Required Skills & Knowledge:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
Strong technical aptitude
Good working knowledge of computer hardware and software
Planning ability; able to plan

and

prioritize
Strong interpersonal skills
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team player orientation
Professional appearance
Reasonable accommodations may enable individuals with disabilities to perform essential functions.
Pinnacle Live is an Equal Employment Opportunity Employer

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