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IT Student Worker

1 month ago

Nashville, Tennessee, United States Lipscomb University Full time

The IT Department is looking for student help desk workers who have good communication & customer service skills, and are comfortable using new technology, different computer types, mobile devices, etc.


The IT Helpdesk assists Lipscomb students and employees with login issues, Wi-Fi and network connection problems, computer hardware and software problems , and mobile device issues.

We provide tech support to walk-ups and via phone and chat.

This is an entry-level, Student Worker position designed for active and enrolled Lipscomb University students. It is part-time, 20 hours maximum per week during the school year.

We offer the convenience of an on-campus job, a work schedule that works around your class schedule, and where you can gain useful IT and customer service work experience.


Education:
Current, enrolled Lipscomb student.

Experience:
Technology or Customer Service experience preferred but is not necessary.

Help Desk Job Responsibilities and Skills:

  • Enter and route tickets in the IT Ticketing System
  • Provides technical support to users by using guided resources provided by the IT department.
  • Provides answers to clients by identifying problems, and guiding clients through corrective steps.
  • Verbal and written communication skills
  • Customer service and phone support
  • Some technological proficiency
  • Quality focus
#LI-DNI

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