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Guest Services Associate

3 months ago

Stowe, Vermont, United States AWOL Stowe Full time


Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today Compensation: $18 - $20 hourly

Responsibilities:
Communicate with housekeeping to make sure guest rooms are ready

General bookkeeping:
ensure all hotel guest account information is accurate and up-to-date

Mitigate customer complaints as needed

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:
Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Has previous experience or working knowledge of Microsoft Office and reservation management systems

Well-versed in taking telephone calls and handling stressful situations

1+ year of hotel industry experience or related job preferred

High school diploma, GED, or equivalent

About Company

TAKE LEAVE FROM THE ORDINARY
At AWOL Stowe we celebrate freedom and escape.

Located on the fringe of the Cady Hill Forest, AWOL Stowe is tucked away, yet just minutes from the mountains and Stowe's picturesque downtown.

It's a juxtaposition of Vermont — serenity amidst activity. Private but with plenty of opportunities to interact with other travelers. Isolated but central.

Website:
Compensation details: 18-20 Hourly Wage

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