Member Service Rep I

1 week ago

Mansfield, Ohio, United States Directions Credit Union Full time


The successful MSR I (Teller) is an enthusiastic employee who is responsible for providing outstanding service to CU members and is willing to greet them, listen to them and find solutions to their financial needs.

A MSR I will be able to handle basic teller duties and ensures that members are promptly and professionally served.

This position requires the willingness and ability to build member relationships by actively uncovering needs and suggesting credit union products and services.

This is a full-time position offering benefits and generous Paid Time Off available immediately upon hire.

The MSR I candidate will also be on a development path to further their Credit Union career to the next level, MSR II, which will provide opportunities for learning and greater earning potential.

ESSENTIAL FUNCTIONS AND BASIC DUTIESRepresents the Credit Union in a courteous and professional manner.

Operates on-line teller terminal to perform various transactions; cash handling such as deposits and withdrawals, depositing/cashing checks and making loan payments.

Processes cash advances, cashiers checks, money orders, government bonds, and similar transactions.
Opens and closes accounts daily. Processes assigned cash and transactions and balances at end of day.
Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
Ensures that members' requests and questions are promptly resolved. Performs research as needed.
Is familiar with all of the Credit Unions products and services. Actively suggests products/services of the Credit Union or refers members to appropriate departments to help meet members financial needs.
Maintains confidentiality and security of member account information.
Maintains security of assigned cash and cash items.
Performs drive-up teller and night drop functions as assigned.
Balances ATM daily as assigned.
Tracks sales for MSR incentive program.

Directions Credit Union is an Equal Opportunity Employer AA M/F/Vet/Disability or other characteristic protected under federal, state, or local lawEducation Required High School or betterSkills Preferred FlexibilityInterpersonal SkillsComputer/Technical LiteracyAnalyticalAdaptabilityCommunication SkillsBehaviors Preferred Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well

Team Player:
Works well as a member of a groupEnthusiastic: Shows intense and eager enjoyment and interestMotivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities:
Inspired to perform well by the chance to take on more responsibilityWork
  • Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)#J-18808-Ljbffr

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