Customer Accounts Representative I

2 weeks ago


Mansfield, Ohio, United States Mouser Electronics Full time

Title: Customer Accounts Representative

Location: Mansfield, Texas

Customer Accounts Representatives partner with customers and internal business partners to help establish credit terms, resolve credit holds on orders, and reduce accounts receivable delinquency in a high-volume environment. The role requires strong customer service, investigation, and problem-solving skills. Previous experience or education in managing corporate financial transactions is ideal.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS


• Complete thorough credit reviews to analyze customers' financial strength and authorize credit lines.
• Proactively analyze customer information, including account balances, orders, and organizational changes to maintain optimum account performance.
• Review orders, credit applications, quotes, and other business transactions for validity and timely processing.
• Investigate and resolve customer payment delinquency and implement corrective action to prevent future recurrence.
• Evaluate the collectability of delinquent invoices and perform write-offs of uncollectable amounts within the assigned level of authority.
• Effectively communicate with customers, maintaining concise and accurate account notes of customer interactions.
• Deliver excellent customer service through various channels including phone, email, and online chat.
• Participate in regular team meetings to report on the progress towards meeting objectives.
• Performs tasks using various computer programs, word processing, spreadsheet or database commands; formats material as required.
• Continually expands knowledge of processes and procedures within Customer Accounts.
• Understanding of Accounts Receivables and Accounts Payables functions.
• Accurately processes various types of customer requests, including but not limited to order releases, establishing credit limits, new account set-ups, payment reconciliations, credit investigations, collection activities, customer account maintenance, and other tasks as assigned.
• Processes high standards of quality work with a sense of urgency.
• Promotes and maintains a high level of commitment to meeting daily productivity objectives and goals.
• Works daily reports by identifying and resolving customer account issues in their entirety to ensure orders are released in a timely fashion.
• Ensure compliance with company policies and procedures, and support and participate in company total quality process.

SKILLS & CERTIFICATIONS


• Possess ability to perform credit and collections analysis and provide appropriate recommendations
• Strong background in accounts receivable and/or basic accounting preferred.
• Possess analytical, problem solving, and negotiation & reasoning skills.
• Ability to act independently and have a high level of professionalism essential for interaction with customers, cross functional teams, and management.
• Possess strong interpersonal, written, and oral communication skills.
• Strong attention to detail, accuracy, and timely communication.
• Ability to meet deadlines and quality expectations while managing multiple assignments
• Possess technical competency to utilize company computer system and related platforms. Knowledge of Microsoft Office applications at an intermediate level.
• Strong alpha numeric data entry with good quality.
• Ability to perform 10-key by touch.
• Trustworthy and maintains confidentiality.
• Effective performance independently or as part of a team.
• Self-motivated, results-oriented, with effective organizational skills.
• Takes initiative to expand knowledge by utilizing available resources.
• Skill evaluation: Math 90%, Spelling 80%, 10-Key 155 NSM, Basic Excel 70%, Typing 40 WPM, and Call Center Audio 80%.
• For Bilingual: read, write and speak Spanish and English. Skill Evaluation: Spanish 70%.

JOB LEVELS

Customer Accounts Representative I

Requirements
• High School Diploma or Equivalent, plus 2 years of customer service or similar experience.

Equal Opportunity Employer, including disability and veterans.

Category: Finance/Accounting

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.



  • Mansfield, Ohio, United States Methodist Health System Full time

    Hours of Work :Days Of Week :Work Shift :PRN (United States of America)Job Description :Your Job:In this highly technical, fast-paced, and challenging position, you'll collaborate with multidisciplinary team members to provide the very best care for our patients. The Registration Representative primary purpose is to collect accurate demographic, financial,...


  • Mansfield, Ohio, United States Goodyear Full time

    Goodyear. More Driven. Great Pay, Great Benefits & a GREAT TEAM Let's Connect, Apply TODAY to Fast Tack Your InterviewWalk In Interviews Welcome Store #0544 Address: 2264 W 4th St, Mansfield, OH 44906 Phone:Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base...


  • Mansfield, Ohio, United States Spherion Full time

    Are you a sales powerhouse ready to make your mark in the insurance industry? Look no further!The Professional Division of Spherion Mid Ohio is excited to collaborate with a reputable insurance agency in Richland County, Ohio, in their search for a dynamic Big Hitter Sales Representative to join their team.This is a DIRECT HIRE opportunity, meaning that if...


  • Mansfield, Ohio, United States Keurig Dr Pepper Full time

    District Sales Supervisor For Mansfield, OH and greater surrounding areas The District Sales Supervisor is responsible for building brand loyalty and brand value while achieving sales objectives for a district within an established expense budget. Will represent the company to distributor partners in all sales-oriented activities. Identifies and evaluates...


  • Mansfield, Ohio, United States REXEL Full time

    The position of Overnight Warehouse Route Driver will be based out of Mansfield, MA Warehouse Route Driver I to Senior Warehouse Route Driver levels-Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities.SummaryThe Truck Driver is responsible for delivering products to/from customers, company branch/warehouse...


  • Mansfield, Ohio, United States IntelyCare Full time

    Earn an hourly rate of up to $35 as a Certified Nursing Assistant (CNA) in Mansfield, MA (and the nearby area) as a W2 employee with a schedule that you get to control. With our easy-to-use app you can find available shifts at any of our partner facilities, customize your pay, and access the many employee benefits that you get when you join our team.Like...


  • Mansfield, Ohio, United States Mouser Electronics Full time

    The Stock Control Associate in Stocking has a strong work ethic, with an attention to detail, motivation and exceeds customer expectations by accurate work and high productivity, while performing key responsibilities based on assigned job function.ACCOUNTABILITIES & ESSENTIAL FUNCTIONS* Ensures Mouser meets or exceeds customer's expectations by meeting and...


  • Mansfield, Ohio, United States Dairy Farmers of America Full time

    General Purpose: Contact existing customers to complete credit applications. This includes ensuring contact information is accurate, completing reference requests, and reporting. Handle multiple files at one time. Work closely with the department Credit Analysts and Credit Managers. Contact customers, either via phone, fax, and/or email to collect past...


  • Mansfield, Ohio, United States REXEL Full time

    The position of Distribution Center Associate will be based out of Mansfield, MA locationEmployee's level and pay will be dependent on their level of experience, knowledge, and capabilities.SummaryThe Distribution Center Associate is responsible for signing for deliveries, checking in and putting away product, picking material for outgoing orders, and...


  • Mansfield, Ohio, United States tapwage Full time

    The position of Distribution Center Associate will be based out of our Mansfield, MA locationEmployee's level and pay will be dependent on their level of experience, knowledge, and capabilities.SummaryThe Distribution Center Associate is responsible for signing for deliveries, checking in and putting away product, picking material for outgoing orders, and...


  • Mansfield, Ohio, United States Regions Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Endo ERCP RN PRN

    4 days ago


    Mansfield, Ohio, United States AdventHealth Full time

    All the benefits and perks you need for you and your family: Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you: Joining Texas Health Hospital Mansfield - AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and...


  • Mansfield, Ohio, United States tapwage Full time

    OverviewRadiologic Technologist - Radiology Mansfield (Contingent)Employee will be responsible for scheduling, performing and quality of imaging procedures in the Radiology Department. Technologist will team with the radiologist during the performance of imaging procedure and be able to utilize varied Radiographic and related equipment. The position provides...

  • CDL Driver

    4 days ago


    Mansfield, Ohio, United States Lippert Components Full time

    OverviewWho We AreWe are the leading supplier of components to the recreational vehicle and residential housing industries, as well as adjacent industries including bus, cargo and equestrian trailer, marine, and heavy truck. With over 65 facilities located throughout the United States, Canada, Ireland, Italy, and the United Kingdom, our more than 14,000 team...

  • Personal Shopper

    1 week ago


    Mansfield, Ohio, United States Walmart Full time

    Position Summary...What you'll do...Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals.Maintains safety of Facility by following...

  • Project Engineer

    4 days ago


    Mansfield, Ohio, United States Performance Contracting, Inc. Full time

    Project EngineerJob LocationsUS-TX-MansfieldJob ID CategoryConstruction ManagementTypeFull-TimeCompany OverviewPerformance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and...


  • Mansfield, Ohio, United States KNITWELL GROUP Full time

    About usLOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like...


  • Mansfield, United States Staffmark Full time

    Are you passionate about delivering exceptional service? Join the dynamic team at Staffmark in Ontario, OH, where we're actively seeking candidates for the position of Customer Service Representative. Don't wait - apply today and seize this opportuni Customer Service Representative, Customer Service, Representative, Staffing, Retail, Insurance


  • Mansfield, United States Lumen Technologies Australia Pty Full time

    **Customer Care Specialist I - Mansfield, OH** **Location:** MANSFIELD, OH, US, 44907 **About Lumen** Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and...


  • Mansfield, United States Dayton Freight Full time

    Overview: Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan, Company Match Responsibilities:...


  • Mansfield, United States Dayton Freight Full time

    Overview: **This is a Part-Time position. **Monday - Friday, Daytime hours Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match Responsibilities: Customer Service Representatives are responsible for...


  • Mansfield, United States DISH Network L.L.C Full time

    **Remote Customer Service Representative** CAROUSEL_PARAGRAPH * Mansfield, Ohio * Customer Service * 60370 ** Share Job** mail_outlineGet future jobs matching this search or We have Customer Experience agents across the country helping drive our mission forward from the comfort and safety of their homes. DISHs first priority is customer experience, and...


  • Mansfield, United States BlueScope Full time

    Company Description BlueScope Recycling (BRM) is a full-service, ferrous scrap metal recycler with processing facilities in Waterloo, Indiana, Delta, Ohio, and Mansfield, Ohio. With a focus on delivering the highest level of service, BlueScope Recycling buys scrap from industrial generators, wholesale suppliers, and the general public. As a processor,...


  • Mansfield, United States Michael Lybarger - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...


  • Mansfield, United States BellStores Inc Full time

    Job DetailsLevel Entry Job Location OH Ontario 1112 - Ontario, OH Position Type Customer Service Representative Convenie Salary Range $13.25 Hourly Job Shift Any DescriptionCUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE As a BellStore CSR, you are the direct link between the company and the customer. You are responsible for providing exceptional customer...


  • Mansfield, United States Andrew Jantz - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offRelocation bonusSigning bonusTraining & developmentTuition assistanceVision insurance Position OverviewSuccessful State Farm Agent is seeking a qualified professional to...


  • Mansfield, United States Nicole Simmons - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Account Manager

    4 days ago


    Mansfield, United States Pacira BioSciences, Inc. Full time

    DescriptionAbout Pacira Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing...


  • Mansfield, United States REXEL Full time

    The position of Distribution Center Associate will be based out of our Mansfield, MA location! Summary The Distribution Center Associate I is responsible for signing for deliveries, checking in and putting away product, picking material for outgoing orders, and packing orders for delivery. Will be responsible for safely operating various types of material...


  • Mansfield, Massachusetts, United States Rexel USA Full time

    The position of Distribution Center Associate will be based out of our Mansfield, MA location Summary The Distribution Center Associate I is responsible for signing for deliveries, checking in and putting away product, picking material for outgoing orders, and packing orders for delivery. Will be responsible for safely operating various types of material...

  • Account Manager

    4 days ago


    Mansfield, United States Pacira BioSciences, Inc. Full time

    DescriptionAbout Pacira Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing...


  • Mansfield, United States TriMark USA Full time

    TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have...


  • Mansfield, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** Mansfield, Texas **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits...


  • Mansfield, United States Storm Guard of Fort Worth Southeast Full time

    Benefits: Bonus based on performance Company parties Competitive salary Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Training & development Benefits/Perks High-Income Potential: Average reps earn $50K+ while our top reps earn more than $100K annually Industry Leading Training - Receive comprehensive training & mentoring to...


  • Mansfield, United States Storm Guard of Fort Worth Southeast Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryFlexible scheduleFree food & snacksFree uniformsOpportunity for advancementTraining & developmentBenefits/PerksHigh-Income Potential: Average reps earn $50K+ while our top reps earn more than $100K annuallyIndustry Leading Training - Receive comprehensive...


  • Mansfield, United States PERRY proTECH Full time

    Job DescriptionJob DescriptionHave you ever wanted to be an Employee Owner? We are looking for a highly motivated and results-driven individual to join our team as a Business Development Specialist!As a Sales representative, you will work closely with prospective and current customers in your sales territory to grow the market share of PERRY proTECH and...


  • Mansfield, United States Frost Bank Full time

    Private Banking Officer I page is loaded Private Banking Officer I Apply locations Mansfield, TX time type Full time posted on Posted Yesterday job requisition id R240144 Job Description It’s about caring for the generations ahead. Are you a customer experience champion? Someone who enjoys seeking out and fostering long-standing relationships with affluent...