Customer Support Specialist

2 weeks ago


Des Plaines, Illinois, United States Wheels Full time

Job Description:
General Responsibilities

Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests.

These requests are addressed via interaction with other operating departments and through the utilization of CARE (Web based Customer Relationship Management (CRM) Tool) and FleetWeb.

Enter customer requests in CRM tool and follow them through to completion

Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue

Respond back to customers on follow up communications related to non-strategic matters as instructed by team

Follow up with customers on requirements to fulfill requests initiated by internal departments

Process customer driven driver/vehicle data changes to include but not limited to:

Associated license and title state changes

License and title requests

Associated transportation requests with moving active vehicles to a new location or in and out of storage locations

Associated divert requests with redirecting on order vehicles to a new location

Mass driver/vehicle uploads

Enrollment of maintenance only vehicles

Vehicle termination requests

Assist with the follow up with internal operational groups and drivers as instructed

on:
Track customer and internal metrics

Assist with answering overflow customer telephone calls during peak call times

Create new reports and generate recurring reporting in support of customer requests

Create/Update/Maintain Customer Profiles as instructed

Assist with customer hierarchy structure changes that impact customer reporting, billing, permissions, pool naming conventions, etc.

Process maintenance agreement changes

Process Maintenance Document requests (i.e. maintenance coupon books)

Process Used Vehicle Fair Market Value (FMV) Quote requests via automated system

Scan and index documents as required

Escalate issues that impact service delivery

Display a positive and professional attitude at all times

Mandatory Requirements

Associate Degree Preferred Or Equivalent Work Experience

Fleet Management Industry experience a plus

One to two years of previous Customer Service Experience

Preferred Requirements

Aptitude for customer service and a high degree of professionalism

Diplomacy, tact and grace under pressure when working through urgent customer issues

Outstanding verbal and written communications skillsTime management skills along with excellent attention to detail

Ability to be flexible and adapt quickly in a fast-paced environment

Team player with strong collaborative skills

Energetic and pro-active: a driven, self-starter who can work independently and as part of a team

Proficient in Microsoft Word, Excel, Power Point and Outlook (Required)

Proficient in mail merge

Ability to cross reference spreadsheets/worksheets within Excel (i.e. vlookup)

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.


Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.

Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

#J-18808-Ljbffr
  • Customer Service

    2 weeks ago


    Des Plaines, Illinois, United States JobGiraffe Full time

    Job DescriptionJob DescriptionCustomer Service / Administrative / Sales Support / MarketingSales Support Administrator (PT)Up to $30.00 per hourPart Time - Monday through Friday - 10AM to 2PMJobGiraffe's client is a specialist in electronics and acoustics.As Sales Support Administrator, you will:Receive industry-specific trainingSupport the Sales and...


  • Des Plaines, Illinois, United States Oakton Community College Full time

    Location:Des Plaines, IL Category:Staff Posted On:Wed Jun 5 2024Basic Function and Responsibilities:Under general supervision, provide direct assistance to individual student-athletes and teams, with goals of enhancing student success, academic performance and personal and academic skills development. Guide active student athletes and prospective student...


  • Des Plaines, Illinois, United States Aston Carter Full time

    Description:Answering about 40 incoming phone calls each day, including customer questions related to fueled cars. Communicate with customers via email, about 100 emails/day.Wheels has 300K drivers all of which are issued fueled carsHandles driver/fleet inquires and problems.Have a clear understanding of client specific needs.Use call tracking for all calls...


  • Des Plaines, Illinois, United States Oakton Community College Full time

    Basic Function and Responsibilities:Under general supervision, provide direct assistance to individual student-athletes and teams, with goals of enhancing student success, academic performance and personal and academic skills development. Guide active student athletes and prospective student athletes in the Athletic Office, reflecting both accurate...


  • Des Plaines, Illinois, United States Feldco Full time

    Customer Delight Representative Job DescriptionHours: Employees in this role will be trained for their 1 st two weeks on the following Shift: Mon Thru Fri from 8am to 5pm After the conclusion of training, the hours for this position will be adjusted to one of the following Shifts: Monday thru Thursday & Saturday: 7:30am - 4pm Monday thru Thursday &...


  • Des Plaines, Illinois, United States Philips Full time

    Clinical Product Specialist, Clinical Patient Monitoring As our West US Clinical Product Specialist, you will conduct on-site education and consulting for the MR Patient Care (MRPC) monitoring product portfolio. You will create and manage customer relationships with healthcare professionals, organizations and represent and champion clinical applications...


  • Des Plaines, Illinois, United States Access Community Health Network Full time

    1 N Broadway St, Des Plaines, IL 60016, USA Req #1332Monday, April 29, 2024Position Summary:The Peer Recovery Specialist assists patients with substance use conditions through peer support and coaching, consumer advocacy, linkages to recovery and other community services, and outreach in the community for re- engagement. The Peer Recovery Specialist works...

  • Billing Specialist

    6 days ago


    Des Plaines, Illinois, United States Aston Carter Full time

    Job Title: Customer Service/ Billing Specialist - Accounting DepartmentJob DescriptionAre you ready to join a dynamic team that thrives on precision and accuracy? We are looking for a Billing Specialist who enjoys multitasking and working in a high-pressure environment. In this role, you will handle a heavy volume of both inbound and outbound calls, process...


  • Des Plaines, Illinois, United States Adecco Full time

    Job DescriptionJob DescriptionWould you like to join an amazing provider in payments and business technology company? Its four business divisions comprise payments, cloud, promotional products, and checks and has excellent opportunity for learning and growthAdecco is currently assisting one of its clients in their search for a Pre-Press Mailing/Print...


  • Des Plaines, Illinois, United States The LaSalle Group Full time

    LaSalle Network is partnering with a fantastic pharmaceutical company in the Northwest suburbs and are searching for their next Employee Relations Specialist This role is a project-based gig with remote work flexibility. Employee Relations Specialist Responsibilities: Manage various Employee Relations tasks, such as providing support to employees, offering...


  • Des Plaines, Illinois, United States Oakton Community College Full time

    Basic Function and Responsibility:Under the general oversight of the Dean of Health Careers and the general management and supervision of the Department Chair, and Senior Health Career Specialist the Health Career Specialist provides an array of services and assistance to promote personal growth and informed educational and career planning and...


  • Des Plaines, Illinois, United States Aston Carter Full time

    Description:FUEL MANAGEMENT ADMINISTRATOR SPECIALIST - This is a call center position-Answering about 40 incoming phone calls each day, including customer questions related to fueled cars. Communicate with customers via email, about 100 emails/day.-Wheels has 300K drivers all of which are issued fueled cars-Handles driver/fleet inquires and problems.-Have a...

  • Service Specialist

    2 weeks ago


    Des Plaines, Illinois, United States IST Management Full time

    Overview: Consider a new career today as a Service Specialist with IST Management Services. With 1,800 employees in 38 cities across the U.S., IST Management Services is the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the...


  • Des Plaines, Illinois, United States Riddell Full time

    Business Development Specialist-Location onsite Des Plaines, IL.Job Summary:As Riddell continues to introduce advanced performance and protection technologies to the football market, we are hiring for a new role to increase our exposure within sports underwriting and sponsorship. The primary responsibility of the Business Development Specialist (BDS) is to...


  • Des Plaines, Illinois, United States Fifth Third Bank Full time

    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:The Equipment Finance Documentation Specialist is responsible for all aspects of documenting, closing and funding Equipment Finance lease transactions. This position will...


  • Des Plaines, Illinois, United States HARIBO of America Full time

    HAIRBO is growing and adding to our corporate office team. The Customer Sales Analyst will support several HARIBO customers/retailers in assigned channels including Grocery, Convenience Store, and Dollar/Alternative retail channels. The Customer Sales Analyst will collect, analyze and report on sales data, execute administrative duties for new product set up...


  • Des Plaines, Illinois, United States JB Executives Full time

    JB Executives is committed to providing exceptional customer service and sales contributions to our clients. We are pioneering the consumer experience for one of the leading food and beverage delivery companies. Working as a Customer Service Representative with us means building long-lasting customer relationships while reaching your professional goals As a...


  • Des Plaines, Illinois, United States Oakton Community College Full time

    Basic Function and Responsibilities:Under general supervision, the Alumni Relations Specialist cultivates and maintains relationships with alumni to foster a sense of pride, engagement, and support toward Oakton College. A member of the Educational Foundation team, the Alumni Relations Specialist fosters strong connections between Oakton's alumni community...

  • BSA Specialist II

    2 weeks ago


    Des Plaines, Illinois, United States Wintrust Financial Full time

    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on theNASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank...


  • Des Plaines, Illinois, United States STERIS Full time

    Position Summary The Customer Care Representative I's main responsibility is to handle incoming calls by providing order placement, service dispatch, technical product assistance, and order issue resolution support to Customers as well as cross functional groups within HuFriedyGroup (HFG). The individual is accountable for managing calls from multiple...