Customer Service Representative

1 week ago


Springdale, Arkansas, United States Animal Emergency & Specialty Center of NW Arkansas Full time
Job Description

Company Description

The Animal Emergency and Specialty Center of NWA is a well-established and growing emergency and critical care practice. We are the only after-hour facility in the Northwest Arkansas area and the only 24-hour ER in Arkansas at the moment. Our modern facility is equipped with state-of-the-art technology including digital radiography, large touch screen monitors, Ultrasound, Idexx laboratories, and a ForceTriad electrosurgical system. Additionally, we have CT and MRI capabilities in-house through referral. Our team is composed of friendly, skilled, motivated, and fun-loving individuals. As a member of our team, you will work various shifts including days, nights, weekends, and holidays. We prioritize flexibility in scheduling, accommodating requests within reason. Given the high patient volume, our staff must thrive in high-stress environments, excel at multitasking, and demonstrate strong communication skills. Our technicians and assistants are continually expanding their skill sets, ensuring a dynamic and hands-on experience.

Northwest Arkansas offers a vibrant cultural scene with attractions such as Crystal Bridges museum and state parks for outdoor enthusiasts.

Job duties include, but are not limited to:

  • Maintaining the hospital reception area
  • Greeting and assisting clients and patients
  • Handling client inquiries and concerns
  • Managing appointments efficiently
  • Processing payments and providing emotional support to clients

This role may involve exposure to odors, noise, animal bites, scratches, and contagious diseases. Continuous learning opportunities, both virtual and hands-on, are available for professional development and growth.

Qualifications

  • Experienced Receptionist with a minimum of 1-year veterinary experience
  • Compassionate, Calm, Team Player, Multi-Tasker, and Strong Communicator
  • Highly organized with computer proficiency
  • Self-starter committed to ongoing learning

SPECIAL WORKING CONDITIONS
+ Extensive computer work
+ Interaction with various animals
+ Occasional overtime hours and weekend shifts
+ Ability to handle high-stress situations
+ Moderate noise levels in the work environment
+ Physical requirements including lifting, walking, and coordination
+ Specific vision abilities
+ Exposure to various hazards and substances

We offer our staff:

  • Competitive wages
  • Flexible scheduling to prioritize work-life balance
  • Paid leave benefits
  • Health and retirement plans
  • Continuing education support
  • Performance-based bonuses
  • Employee assistance programs
  • Tuition assistance
  • Snack wall and coffee runs
  • Drug-free, smoke-free environment
  • No discrimination policy


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