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Customer Experience Intern
2 weeks ago
We are looking for a Customer Experience Intern to join our team
Are you ready to embark on an exciting learning opportunity at the heart of Paschal's operations? As a Customer Experience Intern, you'll play a pivotal role in delivering unparalleled service to our valued customers while gaining invaluable hands-on experience in a dynamic and fast-paced environment. At Paschal, we value respect, integrity, and service above all else. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it
What you'll love about working for us:
- Engaging with customers via multiple channels, including phone, email, and live chat, to help and resolve inquiries promptly and effectively.
- Collaborating with cross-functional teams to ensure seamless communication and resolution of customer issues.
- Utilizing our state-of-the-art systems and tools to track, monitor, and document customer interactions and feedback.
- Contributing innovative ideas and solutions to enhance the overall customer experience and drive continuous improvement.
- Handle calls and requests with a customer service-orientated approach, prioritizing the needs and experience of the customer but not afraid of Sales
- Utilize excellent oral and written communication skills while interacting with customers and co-workers on multi-communication platforms
- Process multiple-source social-media and system-based inputs for call-back, scheduling, and callouts.
- Efficiently engage in high-volume inbound calls using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect.
- Log detailed and accurate information derived from customer interactions.
- Customer service-orientated approach prioritizing the needs and experience of the customer but not afraid of Sales
- Utilize excellent oral and written communication skills interacting with customers and co-workers on multi-communication platforms
- Support field activities, technician scheduling and multi-department interaction.
- Facilitate and process warranties, parts replacements and communicate directly with customers to determine and execute appropriate resolution.
- Perform all other duties as assigned.
- Desire to be part of a winning team.
- Currently enrolled in a Bachelor's program.
- Customer service experience.
- Availability to commit to a full time internship program during the summer months.
- Enjoy being on the phone handling high call volumes.
- Desire to provide the best experience for customers by utilizing a customer-centric approach to solving issues.
- Exceptional verbal and written communication skills.
- Ability to prioritize, organize and multitask effectively.
- Adaptability, flexibility, and ability to deal with constant changes.
- Ability to collaborate and work effectively across departments/teams.
- Excellent time attendance.
- Attention to detail and meeting deadlines.
- Proficient in MSWord, intermediate MS Outlook, and Excel.
- Experience with multi-line phone systems.
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