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Sportsbook Manager-full Time
3 months ago
The Sportsbook Manager is responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance.
DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):
Ticket writers
ESSENTIAL JOB FUNCTIONS:
- Effectively assist and manage the daytoday activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
- Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
- Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
- Manage all aspects of our sports betting equipment
- Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
- Generate opportunities to maximize handle, profitability, and promotion of the Brand
- Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always
- Ensure betting control guidelines are adhered to within the sports book.
- Foster an environment focused on customer service and compliance.
- Develop skills and knowledge of the sports book team
- Plan and execute an effective staffing model, keeping in line with an approved budget
- Direct and motivate the relevant stakeholders during planning, execution, and opening
- Establish and maintain effective and professional working relationships with internal and external contacts
- Promote a positive image for the company within the industry and community Additional duties as assigned
EDUCATION AND EXPERIENCE:
- 2+ years of management experience in a retail environment, preferably in a sports book
- Must be able to work independently with mínimal supervision
- Must be confident in one's ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problemsolving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
- Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.)
COMPETENCIES:
- Prior work experience in a sports book is highly preferred
- Ability to motivate, lead, and mentor staff members
- Effective communication skills, both written and verbal
- Professional appearance and demeanor
- Selfstarter attitude who shows initiative Committed to delivering an elevated level of customer service
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be able to stand for extended periods of time.
- Must be able to lift, pull or push 25 lbs.
- Must be able write for extended periods of time.
- Must be able to twist, bend or reach with no significant boundaries.
- This position may be exposed to a smokefilled environment