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Customer Service Representative

3 months ago

Winter Haven, Florida, United States Staff My Agency Full time

Rob Semans - State Farm Agency, located in Winter Haven, FL is seeking a dedicated and skilled individual to join our team as a Customer Service Representative. This role prioritizes exceptional Customer Service within a reputable State Farm Agent establishment.

Responsibilities:
  • Manage incoming calls and welcome clients
  • Build and maintain customer connections, with necessary follow-ups
  • Deliver efficient, accurate, and friendly customer service, addressing insurance inquiries, policy details, claims, and billing matters
  • Utilize a customer-centric approach to educate clients on insurance solutions
Benefits:
  • Competitive Base Salary
  • Performance-based Monthly Bonus
  • 2-week vacation time (eligibility after 1 year)
  • Health and Life insurance coverage (available after 90 days)
  • Valuable professional experience
  • Growth opportunities and potential for career development within the organization
Requirements:
  • Sales background preferred
  • Strong communication skills (written, verbal, listening)
  • Self-driven and detail-oriented
  • Proactive in resolving issues
  • Team player with the ability to assess and address customer needs effectively
  • Customer service and insurance licenses to be obtained
Please note that this role is under a State Farm independent contractor agent, and not directly with State Farm Insurance Companies. Successful candidates will need to fulfill licensing criteria and training as required by State Farm. Employees of State Farm agents are not considered direct employees of State Farm.