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Desktop Support Technician II US

4 months ago

Lafayette, Indiana, United States inSync Staffing Full time
Desktop Support Technician
Pay Rate $23.00/hr
Contract to Hire
Hours: Monday-Friday 8:00AM-4:30PM plus OT and on-call
Location: Lafayette, IN

Job Summary:
As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.
You'll work to create the ideal experience that any customer would seek to encounter.
  • Troubleshooting and preventative maintenance of the site.
  • Communications, Hardware Break-Fix, Installing.
  • Warranty Dell support.
  • Mac experience is a plus.
  • Certification Requirements: A+/nice to have Dell/Lenovo/Mac
What You'll Do:
  • Deliver exceptional customer service as the face of the Company.
  • Responsible for interacting and servicing our clients with any technical problem they are experiencing.
  • Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
  • Determine the most cost-effective repair to minimize customer downtime.
  • Prepare reports for analysis of product failure trends and service issues.
Who You Are:
  • Experienced 2-5 years of related work experience, or degree, technical training, or equivalent combination of education and experience.
  • A+ Certification, or able to obtain within first 6 weeks of employment.
  • Solid experience and understanding of IT services and products.
  • Enthusiastic about technology and willing to learn and stay on the cutting edge.
  • Personable
  • Relatable and responsible when interacting with ALL customers.
  • Consultative approach to solving issues.
  • Reliable
  • Able to transform technical IT solutions lingo into terms everyone understands.
  • Impeccable follow-through to customer satisfaction.
Overall years of experience:
2-4 years of related experience and training

Benefits (employee contribution):
Health insurance
Health savings account
Dental Insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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