Technical Customer Service Representative

1 week ago

Melbourne, Florida, United States TCI Technology Consulting Inc Full time

TCI has an immediate need for a Technical Customer Service Representative in Melbourne, FL. This is a contract-to-hire opportunity.

THIS POSITION REQUIRES US CITIZENSHIP AND A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START.

SUMMARY

This innovative position will offer candidates the opportunity to start as a Customer Service Representative (CSR) with the expectation for continued growth and progressing into roles of increasing responsibility and technical knowledge to potentially become a Network Operations Specialist (NOS).

RESPONSIBILITIES

  • Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.
  • Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the FAA network.
  • Use software tools and procedures, check availability and assign field technicians to jobs.
  • Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents).
  • Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations.
  • Ability and willingness to learn the OSI Model.
  • Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies.
  • Ideal candidate will have proven communication and customer service skills, strong attention to detail and be able to remain calm during urgent situations.
  • Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours.
  • Support short-term emergency evacuation to local backup facilities, if initiated.

REQUIREMENTS

  • Minimum of a High School Diploma and 6 years customer service experience OR Associates Degree with 2+ years of experience.
  • Excellent Customer Service skills.
  • 6 years of excellent customer service experience.
  • Accurate typing skills.
  • Ability to follow standard procedures.
  • Prioritize tasks according to urgency and importance.
  • Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.
  • Position requires strong attention to detail and adherence to policies and procedures.
  • Ability to log detailed notes regarding communications between responsible parties regarding requests.
  • Must be a US Citizen and have the ability to obtain a Public Trust Security Clearance prior to start.

Preferred (nice-to-have) Qualifications

  • Networking experience with OSI Layers 1, 2, and 3.
  • Networking technologies experience with SONET and/or Time Division Multiplexing (TDM).
  • Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, and HSRP.
  • Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
  • Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow.
  • Experience in UNIX and Remote Access solutions.
  • Experience with call center phone systems and working with geographically dispersed teams.
  • Interest to track metrics and seek operational improvements using Excel.
  • Experience with Office Applications (Outlook, Excel), Remedy Incident Management System (or equivalent), or Dispatch experience.

  • IT Customer Service Representative

    1 week ago

    Melbourne, Florida, United States Technology Consulting, Inc. Full time

    TCI has an immediate need for an IT Customer Service Representative in Melbourne, FL. This is not a Corp2Corp opportunity . This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term...

  • Customer Service Representative

    1 week ago

    Melbourne, Florida, United States Cynet Systems Full time

    Open Position - Customer Service Representative at XYZ Company Responsibilities: Candidates must have a flexible schedule. Clearly and effectively communicate information using verbal and written skills. Exceptional Customer Service abilities. Precise typing proficiency. Capability to adhere to standard protocols. Prioritize tasks based on...

  • medical customer service representative

    1 week ago

    Melbourne, Florida, United States Medical Data Systems Full time

    ** Medical Customer Service Representative** Full Time Posted 10/29/2021 **POSITIONS AVAILABLE IN THE FOLLOWING LOCATIONS** Melbourne, FL Medical Data Systems, Inc (MDS) Locally owned and operated for over 35 Years We offer full time, permanent positions Advancement opportunities are available **Medical Customer Service Representative - $2,000 Sign on...

  • Patient Service Representative II

    1 week ago

    Melbourne, Florida, United States Health First Full time

    POSITION SUMMARYTo be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, efficient, and accurate patient experience by demonstrating outstanding customer service skills and using technology to manage patient care including registration, appointment scheduling, assisting other clinical specialties, and...

  • Lead Patient Service Representative

    1 week ago

    Melbourne, Florida, United States Health First Full time

    POSITION SUMMARY To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by demonstrating leadership in promoting teamwork, prioritizing workflow, addressing, or escalating concerns and using resources efficiently to ensure continuity of quality patient care. Serves as a professional role model through onboarding and precepting of...

  • Onsite Representative Lead

    1 week ago

    Melbourne, Florida, United States Incora Full time

    Incora (a merge of 2 great companies': Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace...

  • Onsite Representative Lead

    1 week ago

    Melbourne, Florida, United States Incora Full time

    IncoraTM (a merge of 2 great companies': Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the...

  • HVAC Installer Res Light Comm

    1 week ago

    Melbourne, Florida, United States Central Florida - Service Experts Full time

    Overview$2000 SIGN ON BONUSWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT Service Experts Company Perks and Benefits for...

  • Salesforce Architect

    1 week ago

    Melbourne, Florida, United States LAUNCH Technical Workforce Solutions Full time

    POSITION SUMMARYLAUNCH is seeking a highly skilled and experienced Salesforce Architect to join our team. As a Salesforce Architect, you will be responsible for not only working "hands-on" with Salesforce functionalities but also assisting the team with best practices and innovative solutions. You will play a crucial role in architecting, designing, and...

  • Hfmg Patient Services Representative

    1 week ago

    Melbourne, Florida, United States Health First Full time

    Description:***To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.PRIMARY ACCOUNTABILITIES Responds to...

  • Restaurant Customer Service Team Member

    1 week ago

    Melbourne, Florida, United States Jason's Deli Full time

    Pay Range: $12 to $15 per hour plus tipsWelcome to Jason's Deli, a beloved family-owned establishment that has been serving communities since 1976. At Jason's Deli, we are dedicated to rewarding our team members with career growth, recognition, and a high quality of life. Our goal is to provide opportunities for all employees to progress within the company....

  • Lead Patient Service Representative

    1 week ago

    Melbourne, Florida, United States Health First Full time

    POSITION SUMMARYTo be fully engaged in providing Quality/No Harm, Customer Service and Stewardship bydemonstrating leadership in promoting teamwork, prioritizing workflow, addressing, or escalatingconcerns and using resources efficiently to ensure continuity of quality patient care. Serves as aprofessional role model through onboarding and precepting of...

  • Patient Service Representative or Medical Assistant

    1 week ago

    Melbourne, Florida, United States Health First Full time

    POSITION SUMMARYProvides and ensures patients receive whole care in all aspects of an office visit, regarding intake, test results, screenings, labs, medication administration, closure of care gaps (additional duties as assigned) while delivering excellent customer service to the patients/families and other care providers. Focusing on patient-centered...

  • Customer Program Specialist

    1 week ago

    Melbourne, Florida, United States Incora Full time

    Our Incora Story is really taking off - we'd love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. The Customer Program Specialist...

  • Outside Sales Representative

    1 week ago

    Melbourne, Florida, United States Truly Nolen of America, Inc. Full time

    Join our team as an Outside Sales RepresentativeAre you driven, outgoing, and ready to take your career to new heights? Do you excel at building relationships and solving problems? If yes, we want to meet youWhy Join Us?- 100% commission with a first-year guarantee and unlimited potential.- Paid training, medical/dental/vision benefits, 401k, PTO, and more.-...

  • Delivery Representative

    1 week ago

    Melbourne, Florida, United States National Coatings & Supplies Full time

    Job Description ADelivery Representative will receive/check in incoming freight and stock/re-stock shelves with parts from received shipments. We Offer: $17.00 per hour Medical, Dental, Vision, and Life Insurance benefits on day one No Nights, Weekends or Holidays Collaborative environment where your input is valued daily, and a Competitive compensation plan...

  • Associate Manager Engineering Services FL

    1 week ago

    Melbourne, Florida, United States L3Harris Technologies Full time

    Job Title: Associate Manager Engineering ServicesJob ID: 11863Job Location: Melbourne, FLJob Description:L3Harris is actively seeking a Assoc Mgr., Engineering Services to lead and manage a diverse team focused on Logistics and Integrated Product Support. This proactive leader will be tasked with optimizing depot-level support and repair processes, managing...

  • IT Support Services Technician

    1 week ago

    Melbourne, Florida, United States Percepta Full time

    DescriptionIT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a IT Support Services Technician in Melbourne Florida , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be DoingThe IT Support...

  • Customer Experience Specialist

    1 week ago

    Melbourne, Florida, United States Percepta Full time

    Requisition Title: : Customer Experience Specialist (03VEE)US-FL-MelbourneDescription:At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique...

  • Customer Program Specialist

    1 week ago

    Melbourne, Florida, United States Wesco Aircraft Hardware Full time

    Our Incora Story is really taking off - we'd love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist As the leading supply chain solutions business in the Specialist, Program, Supply Chain, Customer Service, Operations, Manufacturing, Retail, Customer