Customer Success Manager

7 days ago


Boston, New York, United States Walnut Full time


We are looking for an experienced Customer Success Manager to join our growing team and play a critical role in improving net retention.

The Customer Success Manager will manage a portfolio of accounts with a high-touch approach, supported by our scaled and tech-touch motions.

The ideal candidate will have a proven track record of successfully leveraging customer success and turning that into advocacy and expanding use cases within clients.

This person should have a strong business acumen, an appetite to understand client goals, and the ability to demonstrate the ROI of our product.

Success in this role will be measured by gross retention and expansion revenue. Preference will be given to candidates working in Eastern Time Zone.

this is a remote position

What your day to day will look like:

Manage a portfolio of accounts to ensure customer success and value realization

Maintain strong gross retention results and execute on uncovering and converting expansion revenue

Develop and implement customer success plans to drive adoption, advocacy, and growth

Build strong relationships with customers to understand their goals and challenges

Partner with cross-functional teams to ensure customer satisfaction and success

Analyze customer data to identify trends and opportunities for improvement

Provide regular reporting and insights on customer success to key stakeholders

Continuously seek opportunities to improve processes and drive efficiency

Requirements :
Bachelor's degree in a related field

3+ years of experience in customer success or sales for a SaaS organization

Strong data analysis and problem-solving skills

Excellent communication and interpersonal skills

Ability to prioritize and manage a high volume of customer interactions

Proven track record of building strong relationships with customers and driving advocacy

Strong business acumen and understanding of customer ROI

Ability to work cross-functionally with multiple teams

At Walnut, we are committed to empowering our employees to drive change and make a meaningful impact. If you are passionate about customer success and have a desire to work with a talented team, we would love to hear from you

The pay range for this position is $100,000.00 to $110,000.00 base salary + commission.

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.

The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.

Equity is granted as parft of the total compensation package

#J-18808-Ljbffr

  • Boston, New York, United States Jennifer Warren - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities:Establish customer relationships and...


  • Boston, New York, United States Iterative Scopes Full time

    Iterative Health is seeking an Director, Alliance Management. This external-facing role will require strong communication, customer engagement and aptitude, in addition to a strong strategic skill set. You will use analytical, organized, business-minded critical thinking to support new, and expand existing partnerships, while also helping evaluate and...


  • Boston, New York, United States Amazon Full time

    Enterprise Account Manager, AWSWould you like to be part of a team focused on increasing adoption of Amazon Web Services by developing strategic accounts with the Fortune 1000? Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? As an Enterprise Account Manager you will have...


  • Boston, New York, United States Amazon Full time

    Solutions Architect, AGS-Tech-Field-WWTechnologists AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is looking for a highly motivated Solutions Architect to...


  • Boston, New York, United States Salesforce Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement.Director, ISV Business Development, Regulated Industries page is loaded Director, ISV Business Development, Regulated Industries Apply remote type...


  • Boston, New York, United States International Executive Service Corps Full time

    Associate Director of Portfolio & Program Management (Technology) Location Office Location Flexible ID9356Morrison Foerster LLP, an Am Law 50 law firm with 18 offices worldwide, has an opening for an Associate Director of Portfolio & Program Management within our Information Technology department. This role can be based in any of our U.S. offices (San...


  • Boston, New York, United States Devinfo Full time

    Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color.Uncommon currently manages...

  • Senior Consultant

    7 days ago


    Boston, New York, United States Kotter Full time

    Role | DescriptionThe role of a Senior Consultant is a pivotal part of a successful Kotter engagement team. In support of the Engagement Lead on an account, you will assist in the design, delivery and facilitation of client meetings, working sessions, and workshops and will be instrumental in producing and tracking client deliverables. The role requires...


  • Boston, United States LeanIX Jobs Full time

    SAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...


  • Boston, Massachusetts, United States Rapid7 Full time

    Manager, Customer Success, Public SectorThis key role within our Customer Success organization will be responsible for leading a team of Customer Success Managers in the care, retention and growth of our Public Sector customers. This person will help to refine and execute on our customer relationship strategy as well as drive key KPIs and high retention...


  • Boston, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission...


  • Boston, United States Alpaca Full time

    Your Role: As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You’ll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the VP, Sales and Success, this role supports...


  • Boston, United States 1upHealth, Inc. Full time

    Assigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...


  • Boston, United States Nasuni Full time

    **Customer Success Manager** **Location**: Boston Seaport **Company**: Nasuni **On-site**: 3 Days Onsite **About Us**: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud...


  • Boston, United States Rapid7 Full time

    **Customer Success Manager (CSM)** As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. **About the Team** Responsible for overall success and satisfaction, the...


  • Boston, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the...


  • Boston, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the...


  • Boston, United States Aperio Technologies Full time

    As APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of Customer Success. As a Customer Success Manager, you will be the bridge between...


  • Boston, United States DivvyCloud Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s mission...


  • Boston, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's...


  • Boston, United States DivvyCloud Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSMs mission...


  • Boston, Massachusetts, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission is...


  • Boston, Massachusetts, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission is...


  • Boston, Massachusetts, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission is...


  • Boston, United States DivvyCloud Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s mission...


  • Boston, United States Magna5 Full time

    Title: Customer Success Manager, CSM-I, Boston **Role is managing Boston-based accounts. Candidates located within the Boston region are highly preferred.** Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and disaster recovery, to name a few. Our...


  • Boston, United States Magna5 Full time

    Title: Customer Success Manager, CSM-I, Boston **Role is managing Boston-based accounts. Candidates located within the Boston region are highly preferred.** Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and disaster recovery, to name a few. Our...


  • Boston, United States Cornerstone OnDemand Full time

    Customer Excellence Manager – North America The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that clients...