Customer Success Manager

1 week ago

Boston, United States LeanIX Jobs Full time

SAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful.

The ideal candidate will have a passion for IT and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.

This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

Customer Success Manager Connected remote and based in Massachusetts region, US

WHAT IS WAITING FOR YOU?

Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance

Ensure a successful and robust onboarding experience for all new Enterprise customers

Develop and expand customer accounts by driving product usage and increasing user base in customer accounts

Execute consulting projects with your customers

Translate customer feedback into product requirements

WHAT ARE WE LOOKING FOR?

3+ years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations

Understanding of IT organizations, development of IT applications and IT operations for Enterprise companies

Experience in project management and project methods

1+ year working knowledge with Gainsight or Totango

Strong computer science fundamentals are preferred

Exceptional English language skills, especially technical vocabulary

#BI-Remote

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