Analyst, Application Support Engineer

2 weeks ago

Milwaukee, Wisconsin, United States Webster Bank Full time

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people firstdoing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work

Major Duties and Responsibilities

  • Respond to, identify, and troubleshoot application-related issues to their full resolution.
  • Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
  • Become familiar with the organization's operational processes and how they interact and leverage applications.
  • Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
  • Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders.
  • Work collaboratively within the scrum teams, IT department and internal operations teams.
  • Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
  • Constantly seek ways to improve processes and reduce manual operations.
  • Utilize programming skills to solve tech debt items.
  • Availability in the team's on-call rotation in the event of production issues after business hours.
Education, Experience, and Skills
  • Bachelor's Degree in related field required.
  • 4+ years of professional IT experience.
  • Solid understanding of current/planned system service levels and disaster recovery procedures.
  • Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
  • Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).
  • Experience with ServiceNow and production support process.
  • Development experience with MS SQL query.
  • Experience with PowerShell.
  • Experience with C#.
  • Excellent communication skills.
Plus:
  • Experience with SSIS.
  • Experience with .NET API.
  • Experience in AWS environment.
  • Familiar with Confluence and Jira.
  • Knowledge of Agile/scrum.
The estimated salary range for this position is $65,000 to $75,000. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-REMOTE

#LI-FO1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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